The Fair Work Commission undertakes consultation and research with various stakeholder groups, in addition to its ongoing feedback channels, to generate ideas and feedback that can help it deliver the most accessible, fair and efficient services to the community.
The Commission has established a research program to examine user experiences of the agreement-approval process and explore ways to improve case management practices and information resources for users.
In October 2017, the Commission launched a client service survey inviting feedback and ideas from unfair dismissal applicants, respondents and representatives.
Unfair dimissal user-design research was conducted with small business employers and applicants by Cube Group in 2017. Further user-design and user-testing research will be conducted in 2018-19.
The Commission continues to invite feedback from parties following the conduct of unfair dismissal & general protections conciliations.
The Commission engaged Mr Bruce Billson to seek ideas and feedback to advise the Commission on how it can best meet the needs of small business.
The Commission will be directly engaging with small business operators and their representatives in 2018-19 to discuss the consultation findings and prioritise initiatives.
The Commisison is building a new case management system. Employers, employees and representatives will be invited to attend design workshops to help shape the system for future users. Training will also be provided to frequent users to assist in transitioning to the new system.