The Fair Work Commission undertakes consultation and research with various stakeholder groups, in addition to its ongoing feedback channels, to generate ideas and feedback that can help it deliver the most accessible, fair and efficient services to the community.
In October 2017, the Commission launched a client service survey inviting feedback and ideas from unfair dismissal applicants, respondents and representatives.
Unfair dismissal user-design research is being conducted with small business employers by Cube Group in 2017.
The Commission continues to invite feedback from parties following the conduct of unfair dismissal & general protections conciliations.
Mr Bruce Billson, small business advocate and former Commonwealth Minister for Small Business, is seeking ideas and feedback to advise the Commission on how it can best meet the needs of small business.