The Fair Work Commission is building a new case management system to assist Australian employers and their employees when managing workplace disputes by reducing administrative burden and delivering better access to quality and timely information. The system will go live in the first half of 2018.
The new case managment system is being built in an iterative manner with users involved in all stages of design. During the first half of 2018, Commission staff will be inviting employers, employees and their representative to join them in design workshops to help shape the system for future users.
Wallis Social & Market Research has been engaged to conduct a client service survey on behalf of the Fair Work Commission.
The survey was launched in October 2017 to invite feedback and ideas from unfair dismissal applicants, respondents and representatives. Survey data will be collected throughout October and November 2017, and monthly surveying is scheduled to begin in February 2018.
Participation is entirely voluntary and greatly appreciated. Survey responses will be collected and stored securely by Wallis and will remain confidential. Participants can complete the survey online or by telephone.
Findings from the survey will be used and reported in a range of ways throughout 2018 to benchmark and monitor service performance and inform new and improved practices and resources.
The Commission's research team will contact employers, employees and representatives who have been involved in an unfair dismissal matter and invite them to participate.
Please contact email@example.com for information about how to register your interest in participating.
Cube Group has been engaged to conduct unfair dismissal user-design research with employers and employees in 2017.
The purpose of the research is to examine client experiences and explore ways to improve case management practices and information resources that are provided to parties.
Findings from research conducted to date have been used to inform the design of a new case management system due to be rolled out at the Commission in 2018. A consolidated report of findings from the research will be published in March 2018.
Qualitative user-design and user-testing research will continue throughout 2018 to help develop and improve case management practices, information resources and correspondence.
Face-to-face user-design research will be held in Melbourne, Sydney and Adelaide.
Please contact firstname.lastname@example.org for information about meeting times and venues, and to register your interest in participating.
The Commission continues to invite feedback from parties immediately following the conduct of a conciliation. This feedback is provided using an online feedback form. A link to the feedback form is included in correspondence to parties from the conciliator after the session.
Participation is entirely voluntary and greatly appreciated. The Commission monitors the results of the feedback, including service performance measures and reports.
Please contact email@example.com for information about how to register your interest in participating.
If you register your interest using an email address provided on this page, the Commission will collect your personal information, specifically your name, email address and contact details, for the purpose of facilitating research and consultation activities. The consequence of not providing some or all of your personal information is that the Commission may not be able to arrange for you to participate.
The Commission will use and disclose your personal information to Commission staff and meeting hosts for the purposes of your participation in research and consultation activities, including to coordinate meetings, circulate information to participants and meeting hosts, and obtain feedback from participants as required. Your personal information will not be used for any other purpose or disclosed to any other person or organisation by the Commission, unless such use or disclosure is with your consent or is otherwise permitted under the Privacy Act 1988 (Cth).
All comments and contributions made to research and consultation activities will be used for research purposes only and will not be attributed to individual participants. Reporting will not identify individual participants.
The Commission’s privacy officer may be contacted by emailing firstname.lastname@example.org or by mail to: Privacy Officer, Fair Work Commission, GPO Box 1994, Melbourne 3001.
For complaints about Commission Members and staff or about an experience you’ve had at the Commission please visit our Complaints & feedback page.