The Fair Work Commission will launch its online case management system in August 2018.
This system is where you’ll find all the information about your case and be kept informed of its progress.
Our case management system will store all information and documentation about your case. In the new system you will be able to:
- lodge your application
- respond to an application
- use online forms
- copy, save and circulate documents as a draft
- view and review your submissions, and
- track the progress of your case.
Why is the Commission going to online case management?
In our current system each form you fill out has to be manually transferred into the database by our staff, which means a lot of extra work and more room for error. With the new system, case information is filled in by you, once, freeing our staff to guide you through the system and provide help and information when you need it.
Organisations with multiple representatives requiring access to the online case management system can apply for organisational access. Organisational access will be useful for large companies, union or employer associations, law firms or other agents.
Do I have to use the online case management system to make or respond to an application?
This system will give real time access to your case, including documents and case progress, so we will be encouraging people to use this resource. However we understand that for some people, online case management will not be possible.
You will still be able to lodge an application or a response by email, fax or post, or over the counter at our Commission offices in accordance with the Fair Work Commission Rules. Our staff will then use the new system to record and schedule the case, and store all case information, regardless of whether or not you access it online yourself.
The Commission will publish new information about online case management as it becomes available, including guides on how to access and use the system.