The Fair Work Commission has today published the outcomes of its first behavioural insights project, led by the Behavioural Insights Team.
The report Promoting compliance through behavioural insights (PDF) looks at how behavioural insights techniques could be applied to reduce costs and barriers to access for employers and employees who use the Commission’s services, and improve overall compliance with unfair dismissal and enterprise agreement lodgment requirements.
Behavioural insights – also known as ‘nudge theory’ – draws on cognitive science, psychology and behavioural economics to understand the unconscious biases and motivations that influence how people think, make decisions and behave, with the goal of helping people make timely and informed decisions.
We have begun implementing a number of initiatives to improve our processes and the information we provide to the public, and will continue working to implement other recommendations in the report over the coming months.
This project is an initiative of the Commission’s What’s Next strategy which focuses on improving access and reduce complexity for our users.
Find out more