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Consultation: The future of online proceedings

08 Feb 2022

As a result of the COVID-19 pandemic the Fair Work Commission moved to holding conferences and hearings online. This allowed our services to the Australian community to continue with minimal disruption. During this time, the Commission observed that there were both positive and negative aspects to hearings and conferences being held online.

As the world gradually returns to a ‘new normal’, the Commission is considering what approach we should take to online proceedings into the future.

The President has published a discussion paper on the future of online proceedings at the Commission.

We are seeking feedback to gain a better understanding of users' experiences with online hearings and conferences at the Commission. Based on the feedback we receive, we will create a draft framework to guide our use of online hearings and conferences in the future. We will release the draft framework for further consultation.

Read the Discussion paper: The future of online proceedings (PDF)

Comments or feedback

We are seeking feedback on:

  • any issues with how online hearings and conferences are currently used
  • any benefits of how online hearings and conference are currently used
  • users’ experiences with, and perceptions of, online hearings and conferences at the Commission.

In particular, there are 10 specific discussion topics in the paper which users may wish to answer.

Any comments or feedback on the discussion paper should be emailed to

The deadline for responses has been extended to close of business on Friday, 18 February 2022.