What's Next: the Fair Work Commission's plan to improve access and reduce complexity
The Fair Work Commission is determined to continue to improve our services to the Australian community. Our work has changed significantly in recent years. With fewer regular clients, most parties are now first time participants in the Commission processes and legislation, and are often self-represented.
Our What's Next: the Fair Work Commission's plan to improve access and reduce complexity for users initiative sets out changes we will make over 2018 and 2019. At the centre of this initiative will be our users – employees, employers and their representatives, and other members of the Australian community.
Key initiatives for 2018 to 2019 include:
- providing additional support to self-represented users, particularly during the early stages of dismissal cases
- launching eCase, our new case management system to make it easier for all users (both first-time and frequent) to manage their cases online
- partnering with behavioural insights experts
- significantly improving access to free legal advice through the expansion of our Workplace Advice Service
- developing short summaries of key modern awards, and
- reducing agreement processing times.
Future Directions change program
What's Next is a continuation of the Commission's Future Directions program, a reform program to improve access to justice, promote efficiency, increase accountability and engage with industry.
Between 2012 and 2017, the Commission implemented more than 50 initiatives, including:
- guides and tools such as benchbooks for unfair dismissal, general protections and enterprise agreements
- short video virtual tours to help familiarise first time users to the Commission's premises and processes
- access to free legal advice on jurisdictional objectives for individuals and small businesses in unfair dismissal cases program
- online access to audio files of Commission hearings.