In addition to carrying out our general functions, the Commission highlights the following major achievements for 2013–14:

  • successfully implementing the new anti-bullying jurisdiction from January 2014 and actioning applications in a median time of one day, well below the 14-day benchmark
  • successfully implementing all 25 initiatives in the first phase of the Future Directions change program, including:
    • upgrading the web platform
    • developing a virtual tour of the Commission
    • upgrading the video conferencing system
    • developing and updating benchbooks including for anti-bullying, general protections and unfair dismissals
  • developing and launching the second phase of Future Directions, containing 30 new initiatives
  • introducing timeliness benchmarks for appeal matters and publishing more information about appeals, including appeal outcomes, on the Commission’s website
  • continuing to improve compliance by registered organisations with reporting obligations—including achieving a lodgment rate of 95 per cent for annual returns and 89 per cent for financial returns. Those figures rose to 99 per cent and 98 per cent respectively following the Commission’s proactive intervention
  • concluding litigation against the National Office of the Health Services Union (HSU), resulting in penalties and a declaration against the HSU’s contravening conduct
  • following successful pilots in 2013, providing independent legal representation to employers and employees involved in jurisdictional objections to unfair dismissal applications in Melbourne and Sydney
  • delivering value to the public by meeting the Commission’s obligations within budget.