Public inquiries
3,259,939
Website visits
1,495,934 unique visits
208,102
Telephone calls received
120,015
VIEWS
Unfair dismissal eligibility quiz
11,702
VIEWS*
General protections eligibility quiz
*launched November 2013
Key performance indicators met
ANNUAL WAGE REVIEW
completed on 4 June 2014
33 % REDUCTION
in time taken to list applications relating to industrial action
AGREEMENT APPROVAL TIME
median time of 17 days
Applications received
37,066
applications received
19,620
hearings and
conferences held
conferences held
13,302
decisions, orders and
determinations published
determinations published