On 1 July 2012 the Commission introduced timeliness benchmarks for the delivery of reserved decisions, and for dealing with applications for the approval of agreements. The benchmarks apply to all hearings that commenced after 1 July 2012 and all applications to approve agreements received after this date.

The Commission introduced timeliness benchmarks for appeal matters in the second half of 2013. The benchmarks measure the length of time it takes to process an appeal from lodgment to first hearing, and to deliver reserved decisions in these matters. The benchmarks apply to all appeals lodged after 1 July 2013.

These benchmarks are intended to set tight performance standards; to that extent they are aspirational. We expect that there will be individual instances where the Commission does not meet its own high standards, for a variety of reasons. But setting performance benchmarks and publicly reporting on our performance are important accountability measures.

Performance against each of the benchmarks follows. Performance against the benchmarks is also published on the Commission’s website and is regularly updated.

Reserved decisions

Reserved decisions benchmarks:

  • 90 per cent of all reserved decisions are to be delivered within 8 weeks
  • 100 per cent of all reserved decisions are to be delivered within 12 weeks.

The measure begins from the final day of the last hearing or the date of receipt of the last written submission, whichever is later.

Chart 7 shows the Commission’s performance against the reserved decision finalisation benchmarks. The results achieved for July 2013 to June 2014 were:

  • 83.9 per cent of reserved decisions were delivered within 8 weeks, and
  • 93.4 per cent of reserved decisions were delivered within 12 weeks.

Chart 7—Performance—reserved decisions benchmarks

Chart 7

Agreements

Section 185 applications to approve agreements benchmarks:

  • 50 per cent of all applications to be finalised within 3 weeks
  • 90 per cent of all applications to be finalised within 8 weeks
  • 100 per cent of all applications to be finalised within 12 weeks.

The measure begins from the date of lodgment.

Chart 8 shows the Commission’s performance against the agreement applications finalisation benchmark. The results achieved for July 2013 to June 2014 were:

  • 59.2 per cent of agreements were finalised within 3 weeks
  • 92.8 per cent of agreements were finalised within 8 weeks, and
  • 98.4 per cent of agreements were finalised within 12 weeks.

Chart 8—Performance—agreements benchmarks

Chart 8

Appeals

Lodgment to first hearing benchmarks

  • 90 per cent of all appeals listed within 12 weeks
  • 100 per cent of all appeals listed within 16 weeks.

The measure commences from the day the application is lodged and measures the time between lodgment and the first appeal hearing.

Chart 9 shows the Commission’s performance against the lodgment to first listing benchmark.

The results achieved for July 2013 to June 2014 were:

  • 94.6 per cent of appeals were listed within 12 weeks, and
  • 100 per cent of appeals were listed within 16 weeks.

Hearings dealing with applications for a stay order and other procedural matters are not counted as a hearing when measuring timeliness performance unless heard concurrent with a substantive hearing.

Chart 9—Appeals—Lodgment to first hearing benchmarks

Chart 9

Appeal reserved decisions benchmarks

  • 90 per cent of all appeal reserved decisions delivered within 8 weeks
  • 100 per cent of all appeal reserved decisions delivered within 12 weeks.

The measure commences from the final day of the hearing or the date of receipt of the last written submission, whichever is later.

Chart 10 shows the Commission’s performance against the appeal reserved decision benchmark.

The results achieved for July 2013 to June 2014 were:

  • 88 per cent of appeal reserved decisions were delivered within 8 weeks, and
  • 97.2 per cent of appeal reserved decisions were delivered within 12 weeks.

Chart 10—Appeals—Appeal reserved decisions benchmarks

Chart 10