Key performance indicators

Table 37: Key performance indicators
Key performance indicators Budget target1 Actual results No. of matters
  2014–15 2011–12 2012–13 2013–14 2014–15 2011–12 2012–13 2013–14 2014–15
Improve or maintain the time elapsed from lodging applications to finalising conciliations in unfair dismissal applications Median time of 34 days 28 25 46 28 10,073 11,424 11,427 11,601
Improve or maintain time taken to list applications relating to industrial action Median time of 3 days 3 3 2 3 889 719 498 382
Improve or maintain the agreement approval time Median time of 32 days 17 16 17 21 8149 7149 6800 6005
Annual wage review to be completed to enable an operative date of 1 July By June 2015 1 June 2012 3 June 2013 4 June 2014 2 June 2015
95% of financial reports required to be lodged under the Fair Work (Registered Organisation) Act 2009 are assessed for compliance within 40 working days2 95% /
40 days
37.7% 96.3% 161 392
  1. The Commission has used the budget targets from the 2013–14 Portfolio Budget Statements as a guide as the 2014–15 Portfolio Budget Statements were silent on budget targets.
  2. This KPI was a new addition to the Portfolio Budget Statements in 2013–14.

This year the Commission met all five of its key performance indicators (KPIs) set out in the Portfolio Budget Statements.

Time elapsed from lodging applications to finalising conciliations in unfair dismissal applications

In the 2013–14 year, the Commission did not meet this KPI due to factors such as several conciliator positions becoming available and a spike in lodgments in the period July–September 2013 that created a backlog of applications.

In the 2014–15 year, the Commission was able to improve the median time taken from lodging applications to finalising conciliations in unfair dismissals to 28 days, decreasing the previous year's median by 18 days and meeting the KPI of 34 days.

The Commission committed to meeting this KPI and took a number of measures to assist in addressing the backlog, including cross-skilling staff across the organisation to assist during peak times; converting files to an electronic-only administrative system; diverting some applications directly to Commission Members for a threshold jurisdictional decision and improving systems to maximise the number of conciliators available to conduct conferences.

Time taken to list applications relating to industrial action

The Commission's performance against this KPI this year was consistent with previous years, with a median time of three days taken to list applications relating to industrial action.

The Commission actively took steps to ensure this KPI was reached and matters were resolved efficiently. A key example of this was listing matters outside of normal business hours to ensure they were dealt with in a prompt and timely manner.

For further information on these matters see Orders relating to industrial action.

Agreement approval time

The Commission has consistently exceeded the Portfolio Budget Statements' KPI in relation to agreement approval, which sets 32 days as the target median approval time.

During the 2014–15 reporting period, 50 per cent of agreement applications were finalised within 21 days of lodgment, an increase of four days compared with the previous reporting period. This may partially be attributed to an above expected level of lodgments during November and December 2014 combined with a high number of Members taking leave during this period. This led to an increase in timeframes for finalisation for the third quarter of the reporting period.

As noted in the 2013–14 Annual Report, the Commission reviewed the agreement approval process to identify ways in which it could improve.

Following this review, a pilot was introduced in October 2014 to assist with the prompt finalisation of these applications. By 30 June 2015, 50 per cent of applications dealt with in the pilot and approved under s.186 of the Act were being finalised within 10 days of lodgment.

For further information in relation to approval of agreements and the Agreements Pilot.

Annual wage review to be completed

The Commission maintains a number of measures to ensure the annual wage review is able to operate from 1 July each year, as was the case in the 2014–15 reporting period.

Steps have already been taken to reach this KPI for the next reporting period by commencing preparations for the 2015–16 Annual Wage Review, including completing the initial planning and timetabling for research and support over the coming year.

For further information please see the Setting the minimum wage.

Financial reports lodged under the Registered Organisations Act assessed

The KPI to assess 95 per cent of financial reports lodged under the Registered Organisations Act for compliance within 40 working days was introduced for the first time during the 2013–14 financial year. In 2013–14, 37.7 per cent of financial reports lodged were assessed for compliance within 40 working days. For the 2014–15 financial year this figure increased to 96.3 per cent.

A factor which contributed to the Commission's success in meeting this KPI was the introduction of a risk-based approach to the assessment of financial reports. This enabled the Commission to more efficiently direct its resources to ensure a timely assessment process occurred.

By creating model financial statements, which were readily accessible to all registered organisations, the Commission improved compliance levels for financial reports. This increase in compliance also led to a decrease in the time spent by the Commission in assessing individual financial reports.