Annual Report

Access to Justice

2017—18

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Performance Snapshot

 

27 days

Median time from lodgment to conciliation in unfair dismissal applications

76 days

Median time for agreement finalisation

32 Days

Median time for agreement approval without undertakings

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1 June 2018

Completed annual wage review

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Operational Performance

 

31,554

Applications lodged

9,717

Decisions and orders published

11,196

Hearings and conferences held

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Applications Lodged

 

1 2 3 4 5 6 7 8 9 10 11 12 13,595 5,287 1,789 4,117 992 721 1,767 895 349 190 163 1,689
  1. Unfair dismissal
  2. Agreement approvals
  3. Agreements—other
  4. General protections involving dismissal
  5. General protections—other
  6. Orders to stop bullying
  7. Dispute resolution
  8. Industrial action
  9. Bargaining
  10. Appeals
  11. Registered organisations
  12. Other matters
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Engagement

 

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4.36 million

Website visits

195,586

Phone calls made to the information line

3 minutes and 26 seconds

Average call wait time