What is the Fair Work Commission?

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Overview

The Fair Work Commission is Australia’s national workplace relations tribunal. Its role is to assist employees and employers to maintain fair and productive workplaces. The Commission is an independent body that operates under the Fair Work Act 2009.

Some of its roles include:

setting minimum wages
creating and changing modern awards
approving enterprise agreements, and
acting as the independent umpire in disputes, including unfair dismissal claims.

Individuals can come to the Commission if they believe they have been:

unfairly dismissed
discriminated against, victimised or unfairly treated under the provisions of the Fair Work Act, or
bullied at work and want an order to prevent that from happening.

The Commission does not handle complaints about wages, superannuation or workplace safety. Each of these matters is handled by other government agencies. The video on this page explains which agency to call on for help in different circumstances.

The Fair Work Ombudsman

The Fair Work Ombudsman is a separate organisation from the Fair Work Commission.

The Ombudsman plays an important role in ensuring that workers receive their correct wages, holidays and entitlements. It can provide you with advice about the minimum entitlements in modern awards and the Fair Work Act.

If you’re not getting the right entitlements the Fair Work Ombudsman can also help you resolve these issues through processes like mediation.

In cases of serious non-compliance its inspectors can investigate possible breaches of workplace laws.

The Fair Work Ombudsman’s website has information:

about modern awards, so employees and employers can research correct entitlements
information about different types of employment and the rights attached to each of those
questions and answers about working conditions, wages, sick leave and termination, and
information on how to request help.

The Fair Work Ombudsman’s website is at www.fairwork.gov.au.

Australian Taxation Office

The Australian Taxation Office (ATO) polices superannuation entitlements. It can tell employers how much superannuation should be paid to employees. And it can pursue unpaid super on behalf of employees.

The ATO's website is at www.ato.gov.au/super.

Safe Work Australia

Workplace safety is managed by a government department in each state and territory. You can find the contact details and website for your state body by going to the Safe Work Australia website and choosing your location.

Go to www.safeworkaustralia.gov.au/sites/SWA.

Frequently asked questions

About unfair dismissal

What are the remedies for unfair dismissal?

If the Fair Work Commission is satisfied an employee was unfairly dismissed then it may order:

reinstatement of the employee, together with continuity of service and lost remuneration, or
payment of compensation for lost wages to the employee (if satisfied that reinstatement is inappropriate).

What is a genuine redundancy?

An employee's dismissal was a genuine redundancy if:

the employee's employer no longer required the employee's job to be performed by anyone because of changes in the operational requirements of the employer's enterprise, and
the employer has complied with any obligation in a modern award or enterprise agreement that applied to the employment to consult about the redundancy.

An employee's dismissal was not a case of genuine redundancy if it would have been reasonable in all the circumstances for the employee to be redeployed within:

the employer's enterprise
the enterprise of an associated entity of the employer.

What is a small business?

A small business is a business that employs fewer than 15 employees.

What is harsh, unjust or unreasonable?

In considering whether a dismissal was harsh, unjust or unreasonable, the Fair Work Commission must take into account:

whether or not there was a valid reason for the dismissal related to the employee's capacity or conduct (including its effect on the safety and welfare of other employees), and
whether or not the employee was notified of that reason, and
whether or not the employee was given an opportunity to respond to any reason related to the capacity or conduct of the employee, and
any unreasonable refusal by the employer to allow the employee to have a support person present to assist at any discussions relating to dismissal, and
if the dismissal related to unsatisfactory performance by the employee, whether or not the employee had been warned about that unsatisfactory performance before the dismissal, and
the degree to which the size of the employer's enterprise would be likely to impact on the procedures followed in effecting the dismissal, and
the degree to which the absence of dedicated human resource management specialists or expertise in the enterprise would be likely to impact on the procedures followed in effecting the dismissal, and
any other matters that the Fair Work Commission considers relevant.

What is the Small Business Fair Dismissal Code?

The Small Business Fair Dismissal Code (declared by legislation) is for small business employers to follow when dismissing an employee in order to make the dismissal fair. It provides that:

Summary dismissal

It is fair for an employer to dismiss an employee without notice or warning when the employer believes on reasonable grounds that the employee's misconduct is sufficiently serious to justify immediate dismissal. Serious misconduct includes theft, fraud, violence and serious breaches of occupational health and safety procedures. For a dismissal to be deemed fair it is sufficient, though not essential, that an allegation of theft, fraud or violence be reported to the police. Of course, the employer must have reasonable grounds for making the report.

Other dismissal

In other cases, the small business employer must give the employee a reason why he or she is at risk of being dismissed. The reason must be a valid reason based on the employee's conduct or capacity to do the job.

The employee must be warned verbally or preferably in writing, that he or she is at risk of being dismissed if there is no improvement.

The small business employer must provide the employee with an opportunity to respond to the warning and give the employee a reasonable chance to rectify the problem, having regard to the employee's response. Rectifying the problem might involve the employer providing additional training and ensuring the employee knows the employer's job expectations.

Procedural matters

In discussions with an employee in circumstances where dismissal is possible, the employee can have another person present to assist; however, the other person cannot be a lawyer acting in a professional capacity.

A small business employer will be required to provide evidence of compliance with the code if the employee makes a claim for unfair dismissal to the Fair Work Commission, including evidence that a warning has been given (except in cases of summary dismissal). Evidence may include a completed checklist, copies of written warning(s), a statement of termination or signed witness statements.

To download a copy of the Small Business Fair Dismissal Code and a related checklist, go to www.fairwork.gov.au/termination/small-business-fair-dismissal-code .

Who is covered by the unfair dismissal laws?

Only employees covered by the national workplace relations system are covered by the unfair dismissal laws. (Other employees may have access to remedies under State legislation). The national workplace relations system covers:

in Victoria, the Northern Territory and the Australian Capital Territory – all employees
in New South Wales, Queensland and South Australia – employees of private enterprise
in Tasmania – employees of private enterprise and local government
in Western Australia – employees of constitutional corporations (including Pty Ltd companies), this may include some local governments
employees of the Commonwealth or a Commonwealth authority
waterside employees, maritime employees and flight crew officers in interstate or overseas trade or commerce.

Who is not covered by the unfair dismissal laws?

The laws do not cover:

in New South Wales, Queensland and South Australia – employees of local and state governments
in Tasmania – employees of state government
in Western Australia – employees of state government and non-constitutional corporations (including sole traders, partnerships and Trusts)
contractors
employees who resign and were not forced to do so by the conduct of their employer
employees employed under a contract of employment for a specified period of time, a specified task, or the duration of a specified season who are dismissed at the end of the period, task or season
trainees whose employment was for a specified period of time and who are dismissed at the end of the training arrangement
employees who have been demoted but have had no significant reduction in their remuneration or duties and who remain employed by the employer who demoted them.

About applications & responses

How can the Fair Work Commission help me?

Fair Work Commission staff can provide you with information over the telephone or at one of our offices. The Fair Work Commission cannot provide legal advice or advice on how best to run a case. However, the Fair Work Commission can give information on:

processes in the Fair Work Commission
how to make an application to the Fair Work Commission and how to respond to an application that is made against you
how to fill out forms
where to find useful documents such as legislation and decisions, and
other organisations which may be able to help you.

The Fair Work Commission website contains a range of information that can help you prepare for a hearing or conference including:

the Fair Work Act 2009, the Fair Work Regulations 2009 and the Fair Work Commission Rules 2013 and associated forms
Commission decisions and orders
Commission offices' details
links to other useful websites.

How do I lodge an application?

An application form can be lodged by email, facsimile, post or in person at one of the Fair Work Commission offices, or electronically through the Commission's Online Lodgment Service.

If you cannot lodge by any of the above means, then an application can be made over the phone on 1300 799 675.

However, any incomplete application cannot proceed until a complete and signed application is received, along with either payment or a waiver of application.

How do I serve a document?

Serving a document means sending a copy of the document to the other party or their representative. You can serve a document by:

sending the document by express post to the other party or representative in the proceedings (and keeping the sender's copy of the identifying barcode), or
sending the document by registered post to the other party or representative in the proceedings, or
sending the document by email to the email address of the other party or representative in the proceedings.

How long do I have to make an application?

If the dismissal occurred on or before 31 December 2012, the application must be lodged within 14 days of the dismissal taking effect. If the dismissal occurred on or after 1 January 2013, the application must be lodged within 21 days of the dismissal taking effect.

The Fair Work Commission may accept a late application but only in exceptional circumstances.

Is there an application fee?

Employees are required to pay an application fee. This fee may be waived on the grounds that its payment would cause serious hardship.

Any application for waiver of the fee should accompany the Form F2 application, and not be submitted separately. A copy of the 'Waiver of application fee' form is available from the Forms page, and from Fair Work Commission offices.

Note: The fee may also be refunded if the matter is discontinued prior to any formal conference or hearing being held before a Fair Work Commission member.

Which application form do I use?

Use Form F2 – Application for unfair dismissal remedy .

The form is also available from any Fair Work Commission office.

Which documents do I need to send to the other party?

You must send to the other party (or their representative) any document that you are required to serve on them.

Generally, you must also send to the other party (or their representative) a copy of any correspondence or document you send to the Commission. If you do not do so, the Commission may forward a copy to the other party (or their representative).

If you are concerned about correspondence or a document being forwarded by the Commission to the other party or their representative (for example, if it contains personal medical details or other confidential information) you should contact the Commission to discuss your options before sending it to the Commission.

Which form does the employer complete?

An employer must respond using Form F3 – Employer's response to application for unfair dismissal remedy (Word).

The form is also available from any Fair Work Commission office.

Who will see my documents?

Generally, you should assume that the other party (and their representative) will see any documents you file with the Commission and any correspondence or documents that you send to the Commission. Members and staff of the Commission who need access to your file in order to process your application will also see your correspondence and documents.

See further the question above ‘What documents do I need to send to the other party?’ and the question below ‘How is my privacy protected?

About conciliation, conferences & hearings

Do I have to be represented by someone?

Conciliations

Employees or employers (the parties) do not need to be represented at conciliation, but may have a support person or a representative (including a lawyer) with them if they prefer. No formal permission from the Fair Work Commission needs to be granted to be represented during the conciliation.

Conferences & hearings

There is no requirement for you to be represented by another person when you appear in proceedings at the Fair Work Commission. You will need the permission of the Fair Work Commission member dealing with your case if you wish to be represented by a lawyer or paid agent, unless that person is:

one of your employees or officers (if you are an employer)
employed by a union or employer organisation, a peak union or peak employer body.

If you decide to represent yourself in proceedings it will be easier for you if you are well prepared. You may consider bringing one or more individuals with you for support. There is generally no objection to you doing so although in private conferences you should be prepared to tell the Fair Work Commission member why you would like the presence of such individuals.

Do my witnesses have to attend court?

Yes, a person who provides a witness statement needs to be available at the hearing to give sworn verbal evidence and be available to be cross-examined by the other party.

How do I find my hearing or conference?

Before you attend a conference or hearing at the Fair Work Commission you should check the hearings and conferences list.

The list identifies all of the cases for a particular day, together with the Fair Work Commission members dealing with them, the times of the hearings and conferences and the location details (e.g. the floor and the room number).

The list is published in capital city newspapers and on the Fair Work Commission website (on the Hearings & conferences page) each day. Printed copies of the list can also be found at Fair Work Commission public counters, near the courtrooms or, in some Fair Work Commission premises, on the building's ground floor. If your hearing or conference is in a regional courthouse you may have to ask for information at the inquiry counter.

How do I prepare for conciliation?

Conciliation works best if the parties prepare well. Use the following list as your guide:

write down the key issues and possible solutions
be flexible and prepared to negotiate
listen and consider other points of view
focus on the issues, not on the emotions
have a pen, paper and relevant documents ready (e.g. payslips, contracts of employment)
arrange a private place without interruptions to take the call
use a hands-free fully charged phone or mobile phone if possible
be realistic about the likely outcome
request an interpreter beforehand, if needed
request disability assistance beforehand, if needed.

How is my privacy protected?

In general, unfair dismissal case files and discussions in private conferences are confidential. Details will usually only be disclosed to the parties directly involved or their representatives.

The Fair Work Commission is required to publish its decisions and does so by reproducing them on its website.

See also, the question above ‘Who will see my documents?’

How will I be notified of the hearing?

The Fair Work Commission will notify the parties in writing of the time, date and location of the hearing. This is called a Notice of Listing. The notice will also provide directions (i.e. instructions) to the parties.

Tips about hearings and conferences

make sure you arrive early for the conference or hearing because proceedings begin on time
notify Fair Work Commission staff when you arrive by approaching them in the hearing or conference room
if you are delayed it is important that you make contact with the appropriate Fair Work Commission staff before the hearing is due to start
switch off your mobile phone or other electronic devices in the conference or hearing room
address the member of the Fair Work Commission by his or her title (e.g. Deputy President or Commissioner)
in a hearing, stand when you are addressed by the member of Fair Work Commission or to question a witness
bring enough copies of documents so everyone involved can have a copy (e.g. three copies one for you, one for the other party, and one for the member).

What happens at a hearing?

At a hearing each party will have an opportunity to present their case by:

providing witness evidence under oath or affirmation
providing relevant documents (evidence) to support their case
challenging or cross-examining the other party's evidence.

A member of the Fair Work Commission, after hearing and considering all of the evidence and submissions, will provide a written, legally binding decision either in favour of the employee (applicant) or in favour of the employer (respondent).

What happens at conciliation?

On the day of conciliation

The conciliation is usually held by telephone and takes approximately 90 minutes.
A conciliator will call the employee and the employer on a conference call.
The conciliator will explain the process, and then:
- ask the parties to briefly summarise why the dismissal was unfair/fair
- holds an open discussion between the parties
- holds private discussions with each party to discuss ways in which the matter can be resolved
- discusses proposals for resolution.
If the parties reach an in-principle agreement, the conciliator can prepare a written agreement for the parties to sign.
If the parties do not reach an agreement, the conciliator will explain the next steps in the process.

Conciliators:

actively help the parties to reach a resolution
can lead discussions and provide guidance
may explore the issues
may challenge views expressed, explore alternatives and comment on possible outcomes
do not represent or advocate for either employees or employers
do not give legal advice or make decisions.

What if I am not available on the date of the conciliation?

If you are not available on the date of the conciliation you may request an adjournment (i.e. a change of time or date). Adjournment requests must be made in writing to the Fair Work Commission and will only be granted if the Commission considers there are substantial grounds. Any requests should be made as early as possible before the conciliation date. Requests on the basis that a particular representative is unavailable on the conciliation date are not usually considered sufficient grounds reasons for an adjournment.

What if I need an interpreter?

Parties can request an interpreter before the day of the conference or hearing at no cost. Any request should be made well in advance of the hearing and can be made to any of the contact numbers or email addresses provided on the Notice of Listing.

What if there is no agreement after conciliation?

Most conciliations result in agreement, but if there is no agreement the matter will progress to a formal conference or hearing. A Fair Work Commission member will then conduct a formal conference or hearing and make a binding decision.

For information on formal conferences and hearings, refer to Guide 7 Preparing for a conference or hearing .

What is a conference or hearing?

A conference is a proceeding which is conducted in private, resulting in a decision. A Fair Work Commission member takes account of particular circumstances of the parties in conducting the arbitration by conference. The preparation for conferences differs from the preparation for a hearing.

A hearing is a proceeding which is generally conducted in public, resulting in a decision, in circumstances where the member regards this as the most appropriate way to conduct the arbitration. Hearings are more formal than conferences and the preparation required for the hearing reflects this.

For information on formal conferences and hearings, refer to Guide 7 Preparing for a conference or hearing .

What is conciliation?

Conciliation is a voluntary and informal method of resolving an unfair dismissal application. An independent conciliator can help the parties explore options for a resolution without the need for a formal conference or hearing.

Most unfair dismissal cases are resolved in this way, with an agreement made between the parties at this informal stage.

Who are the conciliators?

Conciliators are Fair Work Commission staff who are independent, trained and experienced in conciliation, workplace relations and unfair dismissal law.

Who pays my costs?

An employee and employer involved in an unfair dismissal case before the Fair Work Commission must generally meet their own costs.

The Fair Work Commission may order an employee or employer to bear pay some or all of the costs of the other party if the unfair dismissal application or response to it:

was frivolous, vexatious or made without reasonable cause, and/or
had no reasonable prospect of success.

In certain circumstances, the Fair Work Commission may also order costs against a lawyer or paid agent representing a party in an unfair dismissal case.

Last updated

15 February 2016

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Fair Work Commission