MA000023  PR716892
FAIR WORK COMMISSION

DETERMINATION


Fair Work Act 2009

s.156—4 yearly review of modern awards

4 yearly review of modern awards—Annualised Wage Arrangements
(AM2016/13)

CONTRACT CALL CENTRES AWARD 2010
[MA000023]

Contract call centre industry

VICE PRESIDENT HATCHER
DEPUTY PRESIDENT DEAN
DEPUTY PRESIDENT SAUNDERS

SYDNEY, 21 FEBRUARY 2020

Review of annualised salary provisions in modern awards - Contract Call Centres Award 2010.

A. The determination issued by the Fair Work Commission on 12 February 2020 [PR716595] is corrected as follows:

1. By deleting the wording at 19.2(a)(ii), (iii), (iv), (v), (vi), (vii) and (viii) appearing in item A.3 and inserting the following:

(ii) clause 21—Allowances;

(iii) clause 23—Payment of wages;

(iv) clause 25—Ordinary hours of work, rostering and penalty rates;

(v) clause 26—Breaks;

(vi) clause 27—Overtime;

(vii) clause 28.4 (Annual leave loading); and

(viii) clause 31.4—Payment for time worked on a public holiday.”

B. This determination comes into operation from 1 March 2020. In accordance with s.165(3) of the Fair Work Act 2009 these items do not take effect until the start of the first full pay period that starts on or after 1 March 2020.

al of the Fair Work Commission with the member's signature.

VICE PRESIDENT

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