MA000002  PR729254
FAIR WORK COMMISSION

DETERMINATION


Fair Work Act 2009

s.285—Annual wage review

Annual Wage Review 2020–21
(C2021/1)

CLERKS—PRIVATE SECTOR AWARD 2020
[MA000002]

Clerical industry

JUSTICE ROSS, PRESIDENT
VICE PRESIDENT CATANZARITI
DEPUTY PRESIDENT ASBURY
COMMISSIONER HAMPTON
MR FERGUSON
PROFESSOR WOODEN
MS LABINE-ROMAIN

MELBOURNE, 25 JUNE 2021

Annual Wage Review 2020–21.

A. Further to the decision issued by the Expert Panel in the Annual Wage Review
2020–21 on 16 June 2021 [[2021] FWCFB 3500], the above award is varied as follows:

1. By deleting the table appearing in clause 16.1 and inserting the following:

Column 1
Classification

Column 2
Minimum weekly rate
Full-time employees

Column 3
Minimum hourly rate

 

$

$

Level 1—Year 1

821.40

21.62

Level 1—Year 2

862.10

22.69

Level 1—Year 3

889.00

23.39

Level 2—Year 1

899.50

23.67

Level 2—Year 2

916.20

24.11

Level 3

950.10

25.00

Call centre principal customer contact specialist

956.80

25.18

Level 4

997.70

26.26

Level 5

1038.20

27.32

Call centre technical associate

1137.30

29.93

2. By deleting the words “1 November 2020” in clause 16.6(b) and inserting “1 July 2021”.

3. By deleting the amount “$13.16” appearing in clause 19.2(b) and inserting “$13.49”.

4. By deleting the table appearing in clause B.1.1 and inserting the following:

 

Monday to Friday

Saturday

Sunday

Public holiday

 

% of minimum hourly rate

 

100%

125%

200%

250%

 

$

$

$

$

Level 1—Year 1

21.62

27.03

43.24

54.05

Level 1—Year 2

22.69

28.36

45.38

56.73

Level 1—Year 3

23.39

29.24

46.78

58.48

Level 2—Year 1

23.67

29.59

47.34

59.18

Level 2—Year 2

24.11

30.14

48.22

60.28

Level 3

25.00

31.25

50.00

62.50

Call centre principal customer contact specialist

25.18

31.48

50.36

62.95

Level 4

26.26

32.83

52.52

65.65

Level 5

27.32

34.15

54.64

68.30

Call centre technical associate

29.93

37.41

59.86

74.83

5. By deleting the table appearing in clause B.1.2 and inserting the following:

 

Monday to Saturday

Sunday – all day

Public holiday

first 2 hours

after 2 hours

 

% of minimum hourly rate

 

150%

200%

200%

250%

 

$

$

$

$

Level 1—Year 1

32.43

43.24

43.24

54.05

Level 1—Year 2

34.04

45.38

45.38

56.73

Level 1—Year 3

35.09

46.78

46.78

58.48

Level 2—Year 1

35.51

47.34

47.34

59.18

Level 2—Year 2

36.17

48.22

48.22

60.28

Level 3

37.50

50.00

50.00

62.50

Call centre principal customer contact specialist

37.77

50.36

50.36

62.95

Level 4

39.39

52.52

52.52

65.65

Level 5

40.98

54.64

54.64

68.30

Call centre technical associate

44.90

59.86

59.86

74.83

6. By deleting the table appearing in clause B.2.1 and inserting the following:

 

Afternoon and night

Permanent night1

Saturday, Sunday or public holiday

 

% of minimum hourly rate

 

115%

130%

150%

 

$

$

$

Level 1—Year 1

24.86

28.11

32.43

Level 1—Year 2

26.09

29.50

34.04

Level 1—Year 3

26.90

30.41

35.09

Level 2—Year 1

27.22

30.77

35.51

Level 2—Year 2

27.73

31.34

36.17

Level 3

28.75

32.50

37.50

Call centre principal customer contact specialist

28.96

32.73

37.77

Level 4

30.20

34.14

39.39

Level 5

31.42

35.52

40.98

Call centre technical associate

34.42

38.91

44.90

7. By deleting the table appearing in clause B.2.2 and inserting the following:

 

Monday to Friday

Saturday, Sunday or Public holiday

in excess of ordinary daily hours

in excess of ordinary weekly hours

first 2 hours

after 2 hours

first 3 hours

after 3 hours

 

% of minimum hourly rate

 

150%

200%

150%

200%

200%

 

$

$

$

$

$

Level 1—Year 1

32.43

43.24

32.43

43.24

43.24

Level 1—Year 2

34.04

45.38

34.04

45.38

45.38

Level 1—Year 3

35.09

46.78

35.09

46.78

46.78

Level 2—Year 1

35.51

47.34

35.51

47.34

47.34

Level 2—Year 2

36.17

48.22

36.17

48.22

48.22

Level 3

37.50

50.00

37.50

50.00

50.00

Call centre principal customer contact specialist

37.77

50.36

37.77

50.36

50.36

Level 4

39.39

52.52

39.39

52.52

52.52

Level 5

40.98

54.64

40.98

54.64

54.64

Call centre technical associate

44.90

59.86

44.90

59.86

59.86

8. By deleting the table appearing in clause B.3.1 and inserting the following:

 

Monday to Friday

Saturday

Sunday

Public holiday

 

% of minimum hourly rate

 

125%

150%

225%

275%

 

$

$

$

$

Level 1—Year 1

27.03

32.43

48.65

59.46

Level 1—Year 2

28.36

34.04

51.05

62.40

Level 1—Year 3

29.24

35.09

52.63

64.32

Level 2—Year 1

29.59

35.51

53.26

65.09

Level 2—Year 2

30.14

36.17

54.25

66.30

Level 3

31.25

37.50

56.25

68.75

Call centre principal customer contact specialist

31.48

37.77

56.66

69.25

Level 4

32.83

39.39

59.09

72.22

Level 5

34.15

40.98

61.47

75.13

Call centre technical associate

37.41

44.90

67.34

82.31

9. By deleting the table appearing in clause B.3.2 and inserting the following:

 

Afternoon and night

Permanent night1

Saturday, Sunday or public holiday

 

% of minimum hourly rate

 

140%

155%

175%

 

$

$

$

Level 1—Year 1

30.27

33.51

37.84

Level 1—Year 2

31.77

35.17

39.71

Level 1—Year 3

32.75

36.25

40.93

Level 2—Year 1

33.14

36.69

41.42

Level 2—Year 2

33.75

37.37

42.19

Level 3

35.00

38.75

43.75

Call centre principal customer contact specialist

35.25

39.03

44.07

Level 4

36.76

40.70

45.96

Level 5

38.25

42.35

47.81

Call centre technical associate

41.90

46.39

52.38

10. By deleting the table appearing in clause B.4.1 and inserting the following:

 

Monday to Friday

Saturday

Sunday

Public holiday

 

% of junior hourly rate

 

100%

125%

200%

250%

 

$

$

$

$

Level 1—Year 1

       

Under 16 years

9.73

12.16

19.46

24.33

16 years

10.81

13.51

21.62

27.03

17 years

12.97

16.21

25.94

32.43

18 years

15.13

18.91

30.26

37.83

19 years

17.29

21.61

34.58

43.23

20 years

19.45

24.31

38.90

48.63

Level 1—Year 2

       

Under 16 years

10.21

12.76

20.42

25.53

16 years

11.34

14.18

22.68

28.35

17 years

13.61

17.01

27.22

34.03

18 years

15.88

19.85

31.76

39.70

19 years

18.15

22.69

36.30

45.38

20 years

20.42

25.53

40.84

51.05

Level 1—Year 3

       

Under 16 years

10.53

13.16

21.06

26.33

16 years

11.70

14.63

23.40

29.25

17 years

14.04

17.55

28.08

35.10

18 years

16.38

20.48

32.76

40.95

19 years

18.72

23.40

37.44

46.80

20 years

21.06

26.33

42.12

52.65

Level 2—Year 1

       

Under 16 years

10.65

13.31

21.30

26.63

16 years

11.84

14.80

23.68

29.60

17 years

14.20

17.75

28.40

35.50

18 years

16.57

20.71

33.14

41.43

19 years

18.94

23.68

37.88

47.35

20 years

21.30

26.63

42.60

53.25

Level 2—Year 2

       

Under 16 years

10.85

13.56

21.70

27.13

16 years

12.06

15.08

24.12

30.15

17 years

14.47

18.09

28.94

36.18

18 years

16.88

21.10

33.76

42.20

19 years

19.29

24.11

38.58

48.23

20 years

21.70

27.13

43.40

54.25

Level 3

       

Under 16 years

11.25

14.06

22.50

28.13

16 years

12.50

15.63

25.00

31.25

17 years

15.00

18.75

30.00

37.50

18 years

17.50

21.88

35.00

43.75

19 years

20.00

25.00

40.00

50.00

20 years

22.50

28.13

45.00

56.25

Call centre principal customer contact specialist

       

Under 16 years

11.33

14.16

22.66

28.33

16 years

12.59

15.74

25.18

31.48

17 years

15.11

18.89

30.22

37.78

18 years

17.63

22.04

35.26

44.08

19 years

20.14

25.18

40.28

50.35

20 years

22.66

28.33

45.32

56.65

Level 4

       

Under 16 years

11.82

14.78

23.64

29.55

16 years

13.13

16.41

26.26

32.83

17 years

15.75

19.69

31.50

39.38

18 years

18.38

22.98

36.76

45.95

19 years

21.00

26.25

42.00

52.50

20 years

23.63

29.54

47.26

59.08

Level 5

       

Under 16 years

12.29

15.36

24.58

30.73

16 years

13.66

17.08

27.32

34.15

17 years

16.39

20.49

32.78

40.98

18 years

19.12

23.90

38.24

47.80

19 years

21.86

27.33

43.72

54.65

20 years

24.59

30.74

49.18

61.48

Call centre technical associate

       

Under 16 years

13.47

16.84

26.94

33.68

16 years

14.96

18.70

29.92

37.40

17 years

17.96

22.45

35.92

44.90

18 years

20.95

26.19

41.90

52.38

19 years

23.94

29.93

47.88

59.85

20 years

26.94

33.68

53.88

67.35

11. By deleting the table appearing in clause B.4.2 and inserting the following:

 

Monday to Saturday

Sunday – all day

Public holiday

 

first 2 hours

after 2 hours

 

% of junior hourly rate

 

150%

200%

200%

250%

 

$

$

$

$

Level 1—Year 1

       

Under 16 years

14.60

19.46

19.46

24.33

16 years

16.22

21.62

21.62

27.03

17 years

19.46

25.94

25.94

32.43

18 years

22.70

30.26

30.26

37.83

19 years

25.94

34.58

34.58

43.23

20 years

29.18

38.90

38.90

48.63

Level 1—Year 2

       

Under 16 years

15.32

20.42

20.42

25.53

16 years

17.01

22.68

22.68

28.35

17 years

20.42

27.22

27.22

34.03

18 years

23.82

31.76

31.76

39.70

19 years

27.23

36.30

36.30

45.38

20 years

30.63

40.84

40.84

51.05

Level 1—Year 3

       

Under 16 years

15.80

21.06

21.06

26.33

16 years

17.55

23.40

23.40

29.25

17 years

21.06

28.08

28.08

35.10

18 years

24.57

32.76

32.76

40.95

19 years

28.08

37.44

37.44

46.80

20 years

31.59

42.12

42.12

52.65

Level 2—Year 1

       

Under 16 years

15.98

21.30

21.30

26.63

16 years

17.76

23.68

23.68

29.60

17 years

21.30

28.40

28.40

35.50

18 years

24.86

33.14

33.14

41.43

19 years

28.41

37.88

37.88

47.35

20 years

31.95

42.60

42.60

53.25

Level 2—Year 2

       

Under 16 years

16.28

21.70

21.70

27.13

16 years

18.09

24.12

24.12

30.15

17 years

21.71

28.94

28.94

36.18

18 years

25.32

33.76

33.76

42.20

19 years

28.94

38.58

38.58

48.23

20 years

32.55

43.40

43.40

54.25

Level 3

       

Under 16 years

16.88

22.50

22.50

28.13

16 years

18.75

25.00

25.00

31.25

17 years

22.50

30.00

30.00

37.50

18 years

26.25

35.00

35.00

43.75

19 years

30.00

40.00

40.00

50.00

20 years

33.75

45.00

45.00

56.25

Call centre principal customer contact specialist

       

Under 16 years

17.00

22.66

22.66

28.33

16 years

18.89

25.18

25.18

31.48

17 years

22.67

30.22

30.22

37.78

18 years

26.45

35.26

35.26

44.08

19 years

30.21

40.28

40.28

50.35

20 years

33.99

45.32

45.32

56.65

Level 4

       

Under 16 years

17.73

23.64

23.64

29.55

16 years

19.70

26.26

26.26

32.83

17 years

23.63

31.50

31.50

39.38

18 years

27.57

36.76

36.76

45.95

19 years

31.50

42.00

42.00

52.50

20 years

35.45

47.26

47.26

59.08

Level 5

       

Under 16 years

18.44

24.58

24.58

30.73

16 years

20.49

27.32

27.32

34.15

17 years

24.59

32.78

32.78

40.98

18 years

28.68

38.24

38.24

47.80

19 years

32.79

43.72

43.72

54.65

20 years

36.89

49.18

49.18

61.48

Call centre technical associate

       

Under 16 years

20.21

26.94

26.94

33.68

16 years

22.44

29.92

29.92

37.40

17 years

26.94

35.92

35.92

44.90

18 years

31.43

41.90

41.90

52.38

19 years

35.91

47.88

47.88

59.85

20 years

40.41

53.88

53.88

67.35

12. By deleting the table appearing in clause B.4.3 and inserting the following:

 

Afternoon and Night

Permanent night1

Saturday, Sunday or Public holiday

 

% of junior hourly rate

 

115%

130%

150%

 

$

$

$

Level 1—Year 1

     

Under 16 years

11.19

12.65

14.60

16 years

12.43

14.05

16.22

17 years

14.92

16.86

19.46

18 years

17.40

19.67

22.70

19 years

19.88

22.48

25.94

20 years

22.37

25.29

29.18

Level 1—Year 2

     

Under 16 years

11.74

13.27

15.32

16 years

13.04

14.74

17.01

17 years

15.65

17.69

20.42

18 years

18.26

20.64

23.82

19 years

20.87

23.60

27.23

20 years

23.48

26.55

30.63

Level 1—Year 3

     

Under 16 years

12.11

13.69

15.80

16 years

13.46

15.21

17.55

17 years

16.15

18.25

21.06

18 years

18.84

21.29

24.57

19 years

21.53

24.34

28.08

20 years

24.22

27.38

31.59

Level 2—Year 1

     

Under 16 years

12.25

13.85

15.98

16 years

13.62

15.39

17.76

17 years

16.33

18.46

21.30

18 years

19.06

21.54

24.86

19 years

21.78

24.62

28.41

20 years

24.50

27.69

31.95

Level 2—Year 2

     

Under 16 years

12.48

14.11

16.28

16 years

13.87

15.68

18.09

17 years

16.64

18.81

21.71

18 years

19.41

21.94

25.32

19 years

22.18

25.08

28.94

20 years

24.96

28.21

32.55

Level 3

     

Under 16 years

12.94

14.63

16.88

16 years

14.38

16.25

18.75

17 years

17.25

19.50

22.50

18 years

20.13

22.75

26.25

19 years

23.00

26.00

30.00

20 years

25.88

29.25

33.75

Call centre principal customer contact specialist

     

Under 16 years

13.03

14.73

17.00

16 years

14.48

16.37

18.89

17 years

17.38

19.64

22.67

18 years

20.27

22.92

26.45

19 years

23.16

26.18

30.21

20 years

26.06

29.46

33.99

Level 4

     

Under 16 years

13.59

15.37

17.73

16 years

15.10

17.07

19.70

17 years

18.11

20.48

23.63

18 years

21.14

23.89

27.57

19 years

24.15

27.30

31.50

20 years

27.17

30.72

35.45

Level 5

     

Under 16 years

14.13

15.98

18.44

16 years

15.71

17.76

20.49

17 years

18.85

21.31

24.59

18 years

21.99

24.86

28.68

19 years

25.14

28.42

32.79

20 years

28.28

31.97

36.89

Call centre technical associate

     

Under 16 years

15.49

17.51

20.21

16 years

17.20

19.45

22.44

17 years

20.65

23.35

26.94

18 years

24.09

27.24

31.43

19 years

27.53

31.12

35.91

20 years

30.98

35.02

40.41

13. By deleting the table appearing in clause B.4.4 and inserting the following:

 

Monday to Friday

Saturday, Sunday or Public holiday

in excess of ordinary daily hours

in excess of ordinary weekly hours

first 2 hours

after 2 hours

first 3 hours

after 3 hours

 

% of junior hourly rate

 

150%

200%

150%

200%

200%

 

$

$

$

$

$

Level 1—Year 1

         

Under 16 years

14.60

19.46

14.60

19.46

19.46

16 years

16.22

21.62

16.22

21.62

21.62

17 years

19.46

25.94

19.46

25.94

25.94

18 years

22.70

30.26

22.70

30.26

30.26

19 years

25.94

34.58

25.94

34.58

34.58

20 years

29.18

38.90

29.18

38.90

38.90

Level 1—Year 2

         

Under 16 years

15.32

20.42

15.32

20.42

20.42

16 years

17.01

22.68

17.01

22.68

22.68

17 years

20.42

27.22

20.42

27.22

27.22

18 years

23.82

31.76

23.82

31.76

31.76

19 years

27.23

36.30

27.23

36.30

36.30

20 years

30.63

40.84

30.63

40.84

40.84

Level 1—Year 3

         

Under 16 years

15.80

21.06

15.80

21.06

21.06

16 years

17.55

23.40

17.55

23.40

23.40

17 years

21.06

28.08

21.06

28.08

28.08

18 years

24.57

32.76

24.57

32.76

32.76

19 years

28.08

37.44

28.08

37.44

37.44

20 years

31.59

42.12

31.59

42.12

42.12

Level 2—Year 1

         

Under 16 years

15.98

21.30

15.98

21.30

21.30

16 years

17.76

23.68

17.76

23.68

23.68

17 years

21.30

28.40

21.30

28.40

28.40

18 years

24.86

33.14

24.86

33.14

33.14

19 years

28.41

37.88

28.41

37.88

37.88

20 years

31.95

42.60

31.95

42.60

42.60

Level 2—Year 2

         

Under 16 years

16.28

21.70

16.28

21.70

21.70

16 years

18.09

24.12

18.09

24.12

24.12

17 years

21.71

28.94

21.71

28.94

28.94

18 years

25.32

33.76

25.32

33.76

33.76

19 years

28.94

38.58

28.94

38.58

38.58

20 years

32.55

43.40

32.55

43.40

43.40

Level 3

         

Under 16 years

16.88

22.50

16.88

22.50

22.50

16 years

18.75

25.00

18.75

25.00

25.00

17 years

22.50

30.00

22.50

30.00

30.00

18 years

26.25

35.00

26.25

35.00

35.00

19 years

30.00

40.00

30.00

40.00

40.00

20 years

33.75

45.00

33.75

45.00

45.00

Call centre principal customer contact specialist

         

Under 16 years

17.00

22.66

17.00

22.66

22.66

16 years

18.89

25.18

18.89

25.18

25.18

17 years

22.67

30.22

22.67

30.22

30.22

18 years

26.45

35.26

26.45

35.26

35.26

19 years

30.21

40.28

30.21

40.28

40.28

20 years

33.99

45.32

33.99

45.32

45.32

Level 4

         

Under 16 years

17.73

23.64

17.73

23.64

23.64

16 years

19.70

26.26

19.70

26.26

26.26

17 years

23.63

31.50

23.63

31.50

31.50

18 years

27.57

36.76

27.57

36.76

36.76

19 years

31.50

42.00

31.50

42.00

42.00

20 years

35.45

47.26

35.45

47.26

47.26

Level 5

         

Under 16 years

18.44

24.58

18.44

24.58

24.58

16 years

20.49

27.32

20.49

27.32

27.32

17 years

24.59

32.78

24.59

32.78

32.78

18 years

28.68

38.24

28.68

38.24

38.24

19 years

32.79

43.72

32.79

43.72

43.72

20 years

36.89

49.18

36.89

49.18

49.18

Call centre technical associate

         

Under 16 years

20.21

26.94

20.21

26.94

26.94

16 years

22.44

29.92

22.44

29.92

29.92

17 years

26.94

35.92

26.94

35.92

35.92

18 years

31.43

41.90

31.43

41.90

41.90

19 years

35.91

47.88

35.91

47.88

47.88

20 years

40.41

53.88

40.41

53.88

53.88

14. By deleting the table appearing in clause B.4.5 and inserting the following:

 

Monday to Friday

Saturday

Sunday

Public holiday

 

% of junior hourly rate

 

125%

150%

225%

275%

 

$

$

$

$

Level 1—Year 1

       

Under 16 years

12.16

14.60

21.89

26.76

16 years

13.51

16.22

24.32

29.73

17 years

16.21

19.46

29.18

35.67

18 years

18.91

22.70

34.04

41.61

19 years

21.61

25.94

38.90

47.55

20 years

24.31

29.18

43.76

53.49

Level 1—Year 2

       

Under 16 years

12.76

15.32

22.97

28.08

16 years

14.18

17.01

25.52

31.19

17 years

17.01

20.42

30.62

37.43

18 years

19.85

23.82

35.73

43.67

19 years

22.69

27.23

40.84

49.91

20 years

25.53

30.63

45.95

56.16

Level 1—Year 3

       

Under 16 years

13.16

15.80

23.69

28.96

16 years

14.63

17.55

26.33

32.18

17 years

17.55

21.06

31.59

38.61

18 years

20.48

24.57

36.86

45.05

19 years

23.40

28.08

42.12

51.48

20 years

26.33

31.59

47.39

57.92

Level 2—Year 1

       

Under 16 years

13.31

15.98

23.96

29.29

16 years

14.80

17.76

26.64

32.56

17 years

17.75

21.30

31.95

39.05

18 years

20.71

24.86

37.28

45.57

19 years

23.68

28.41

42.62

52.09

20 years

26.63

31.95

47.93

58.58

Level 2—Year 2

       

Under 16 years

13.56

16.28

24.41

29.84

16 years

15.08

18.09

27.14

33.17

17 years

18.09

21.71

32.56

39.79

18 years

21.10

25.32

37.98

46.42

19 years

24.11

28.94

43.40

53.05

20 years

27.13

32.55

48.83

59.68

Level 3

       

Under 16 years

14.06

16.88

25.31

30.94

16 years

15.63

18.75

28.13

34.38

17 years

18.75

22.50

33.75

41.25

18 years

21.88

26.25

39.38

48.13

19 years

25.00

30.00

45.00

55.00

20 years

28.13

33.75

50.63

61.88

Call centre principal customer contact specialist

       

Under 16 years

14.16

17.00

25.49

31.16

16 years

15.74

18.89

28.33

34.62

17 years

18.89

22.67

34.00

41.55

18 years

22.04

26.45

39.67

48.48

19 years

25.18

30.21

45.32

55.39

20 years

28.33

33.99

50.99

62.32

Level 4

       

Under 16 years

14.78

17.73

26.60

32.51

16 years

16.41

19.70

29.54

36.11

17 years

19.69

23.63

35.44

43.31

18 years

22.98

27.57

41.36

50.55

19 years

26.25

31.50

47.25

57.75

20 years

29.54

35.45

53.17

64.98

Level 5

       

Under 16 years

15.36

18.44

27.65

33.80

16 years

17.08

20.49

30.74

37.57

17 years

20.49

24.59

36.88

45.07

18 years

23.90

28.68

43.02

52.58

19 years

27.33

32.79

49.19

60.12

20 years

30.74

36.89

55.33

67.62

Call centre technical associate

       

Under 16 years

16.84

20.21

30.31

37.04

16 years

18.70

22.44

33.66

41.14

17 years

22.45

26.94

40.41

49.39

18 years

26.19

31.43

47.14

57.61

19 years

29.93

35.91

53.87

65.84

20 years

33.68

40.41

60.62

74.09

15. By deleting the table appearing in clause B.4.6 and inserting the following:

 

Afternoon and Night

Permanent night1

Saturday, Sunday or Public holiday

 

% of junior hourly rate

 

140%

155%

175%

 

$

$

$

Level 1—Year 1

     

Under 16 years

13.62

15.08

17.03

16 years

15.13

16.76

18.92

17 years

18.16

20.10

22.70

18 years

21.18

23.45

26.48

19 years

24.21

26.80

30.26

20 years

27.23

30.15

34.04

Level 1—Year 2

     

Under 16 years

14.29

15.83

17.87

16 years

15.88

17.58

19.85

17 years

19.05

21.10

23.82

18 years

22.23

24.61

27.79

19 years

25.41

28.13

31.76

20 years

28.59

31.65

35.74

Level 1—Year 3

     

Under 16 years

14.74

16.32

18.43

16 years

16.38

18.14

20.48

17 years

19.66

21.76

24.57

18 years

22.93

25.39

28.67

19 years

26.21

29.02

32.76

20 years

29.48

32.64

36.86

Level 2—Year 1

     

Under 16 years

14.91

16.51

18.64

16 years

16.58

18.35

20.72

17 years

19.88

22.01

24.85

18 years

23.20

25.68

29.00

19 years

26.52

29.36

33.15

20 years

29.82

33.02

37.28

Level 2—Year 2

     

Under 16 years

15.19

16.82

18.99

16 years

16.88

18.69

21.11

17 years

20.26

22.43

25.32

18 years

23.63

26.16

29.54

19 years

27.01

29.90

33.76

20 years

30.38

33.64

37.98

Level 3

     

Under 16 years

15.75

17.44

19.69

16 years

17.50

19.38

21.88

17 years

21.00

23.25

26.25

18 years

24.50

27.13

30.63

19 years

28.00

31.00

35.00

20 years

31.50

34.88

39.38

Call centre principal customer contact specialist

     

Under 16 years

15.86

17.56

19.83

16 years

17.63

19.51

22.03

17 years

21.15

23.42

26.44

18 years

24.68

27.33

30.85

19 years

28.20

31.22

35.25

20 years

31.72

35.12

39.66

Level 4

     

Under 16 years

16.55

18.32

20.69

16 years

18.38

20.35

22.98

17 years

22.05

24.41

27.56

18 years

25.73

28.49

32.17

19 years

29.40

32.55

36.75

20 years

33.08

36.63

41.35

Level 5

     

Under 16 years

17.21

19.05

21.51

16 years

19.12

21.17

23.91

17 years

22.95

25.40

28.68

18 years

26.77

29.64

33.46

19 years

30.60

33.88

38.26

20 years

34.43

38.11

43.03

Call centre technical associate

     

Under 16 years

18.86

20.88

23.57

16 years

20.94

23.19

26.18

17 years

25.14

27.84

31.43

18 years

29.33

32.47

36.66

19 years

33.52

37.11

41.90

20 years

37.72

41.76

47.15

16. By deleting the amount “$877.60” appearing in clause C.1.1 and inserting “$899.50”.

17. By deleting the table appearing in clause C.1.1 and inserting the following:

Allowance

Clause

% of standard rate

$

Payable

First aid allowance

19.2(b)

1.5%

13.49

per week

B. This determination comes into operation on 1 July 2021. In accordance with s.286(5) of the Fair Work Act 2009 this determination does not take effect in relation to a particular employee until the start of the employee’s first full pay period that starts on or after 1 July 2021.

PRESIDENT

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