|FAIR WORK COMMISSION
Fair Work Act 2009
s.156—4 yearly review of modern awards
4 yearly review of modern awards—plain language re-drafting—facilitative provisions altering span of hours
CONTRACT CALL CENTRES AWARD 2020
Contract call centre industry
JUSTICE ROSS, PRESIDENT
MELBOURNE, 30 JUNE 2021
4 yearly review of modern awards – plain language re-drafting – facilitative provisions altering span of hours clauses – remove ambiguity.
A. Further to the Full Bench decision [ FWCFB 3426] issued by the Fair Work Commission on 16 June 2021, the above award is varied as follows:
1. By deleting clause 13.7 and inserting the following:
13.7 Flexibility in relation to working hours
(a) The following forms of flexibility may be implemented in respect of all employees in a workplace or section(s) thereof, subject to agreement between the employer and the majority of the employees concerned in the workplace or relevant section(s). Agreement in this respect may also be reached between the employer and an individual employee:
(b) Where an agreement is reached by the majority of employees it will apply to all the employees in the workplace or section(s) to which the agreement applies. This does not in any way restrict the application of individual agreement.
(c) Where an agreement is reached in accordance with clause 13.7, the agreement must be recorded in the time and wages records.
2. By updating the cross-references accordingly.
B. This determination comes into operation from 1 July 2021. In accordance with s.165(3) of the Fair Work Act 2009 this determination does not take effect in relation to a particular employee until the start of the employee’s first full pay period that starts on or after 1 July 2021.
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