AW796289  PR939770

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AUSTRALIAN INDUSTRIAL RELATIONS COMMISSION

Workplace Relations Act 1996

s.113 application for variation

Shop, Distributive and Allied Employees Association

(C2003/2772)

SHOP, DISTRIBUTIVE AND ALLIED EMPLOYEES ASSOCIATION - VICTORIAN PHARMACY ASSISTANTS AWARD 2000

(ODN C No. 31056 of 1993)

[AW796289 Print S5854]

Pharmacy operations
SENIOR DEPUTY PRESIDENT KAUFMAN	MELBOURNE, 23 OCTOBER 2003

Award variation.

ORDER

A. The above award is varied as follows:

1. By deleting clauses 11.3, 11.3.1, 11.3.2, 11.3.2(a), (b), (c) and (d) in their entirety and inserting in lieu thereof:

11.3 Casual employment (as defined in clause 6 - Definitions)

11.3.1 A casual employee is an employee engaged as such. A casual employee must be paid as follows:

11.3.1(a) in any week in which two or more public holidays occur - at the ordinary wages rate plus 50%;

11.3.1(b) in any other week - at the ordinary wages rate plus 25%;

11.3.1(c) an employee shall be entitled to a minimum payment as for two hours work on a Friday, Saturday, Sunday or public holiday, or for three hours continuous work on any other day.

11.3.2 In substitution for the rates prescribed in 11.3.1, a casual employee shall be paid the following special rates based upon the appropriate ordinary hourly rate applicable to permanent employees for work performed (from the beginning of the first pay period commencing on or after 1 November 2003):

11.3.2(a) outside the ordinary times of beginning and ending work prescribed in 23.3 for permanent employees - the rate applicable to permanent employees;

11.3.2(b) on Sundays;

Rate per hour
Juniors age	Pharmacy Assistant Competency Level 1 - First 6 mths	Pharmacy Assistant Competency Level 1	Pharmacy Assistant Competency Level 2	Pharmacy Assistant Competency Level 3	Pharmacy Assistant Competency Level 4
	$	$	$	$	$
16 years & under	13.08	13.35	13.62	-	-
17 years	14.39	14.69	14.98	-	-
18 years	17.66	18.03	18.39	-	-
19 years	20.93	21.36	21.79	-	-
20 years	23.55	24.04	24.52	-	-
All other employees	26.16	26.71	27.24	28.54	29.96

11.3.2(c) on a public holiday (other than Easter Saturday);

Rate per hour
Juniors age	Pharmacy Assistant Competency Level 1 - First 6 mths	Pharmacy Assistant Competency Level 1	Pharmacy Assistant Competency Level 2	Pharmacy Assistant Competency Level 3	Pharmacy Assistant Competency Level 4
	$	$	$	$	$
16 years & under	16.36	16.69	17.03	-	-
17 years	17.99	18.36	18.73	-	-
18 years	22.07	22.53	22.99	-	-
19 years	26.16	26.70	27.24	-	-
20 years	29.43	30.05	30.64	-	-
All other employees	32.70	33.38	34.05	35.67	37.45

11.3.2(d) on Easter Saturday

Rate per hour
Juniors age	Pharmacy Assistant Competency Level 1 - First 6 mths	Pharmacy Assistant Competency Level 1	Pharmacy Assistant Competency Level 2	Pharmacy Assistant Competency Level 3	Pharmacy Assistant Competency Level 4
	$	$	$	$	$
16 years & under	19.63	20.03	20.43	-	-
17 years	21.58	22.03	22.48	-	-
18 years	26.49	27.04	27.58	-	-
19 years	31.40	32.04	32.69	-	-
20 years	35.32	36.06	36.77	-	-
All other employees	39.24	40.06	40.86	42.81	44.94

2. By deleting clauses 14, 15, 16 and 17 and inserting in lieu thereof:

14. WAGES

14.1 The minimum rates of pay of pharmacy assistants for a week of 38 hours shall be (from the first pay period commencing on or after 1 November 2003):

14.1.1 Juniors

14.1.1(a) Competency Level 1 first six months

Age	Award rate
	$
16 years & under	248.60
17 years	273.40
18 years	335.50
19 years	397.70
20 years	447.40

14.1.1(b) Competency Level 1

Age	Award rate
	$
16 years & under	253.70
17 years	279.10
18 years	342.50
19 years	405.90
20 years	456.70

14.1.1(c) Competency Level 2

Age	Award rate
	$
16 years & under	258.80
17 years	284.70
18 years	349.40
19 years	414.10
20 years	465.80

14.1.2 All other employees

Age	Award rate
	$
Competency Level 1 first six months	497.10
Competency Level 1	507.40
Competency Level 2	517.60
Mini - Lab Operator	527.90
Competency Level 3	542.20
Competency Level 4	569.30

14.2 Arbitrated safety net adjustment

The rates of pay in this award include the arbitrated safety net adjustment payable under the Safety Net Review - Wages May 2003 decision [PR002003]. This arbitrated safety net adjustment may be offset against any equivalent amount in rates of pay received by employees who wages and conditions of employment are regulated by this award which are above the wage rates prescribed in the award. Such above award payments include wages payable pursuant to certified agreements, currently operating enterprise flexibility agreements, Australian workplace agreements, award variations to give effect to enterprise agreements and over award arrangements. Absorption which is contrary to the terms of an agreement is not required.

Increases made under previous National Wage Case principles or under the current Statement of Principles, excepting those resulting from enterprise agreements, are not to be used to offset arbitrated safety net adjustments.

15. WORK STANDARDS AND CLASSIFICATION ARRANGEMENTS FOR PHARMACY ASSISTANTS

15.1 Limitation on work

15.1.1 Pharmacy assistants assist pharmacists in the provision of goods and services to the community.

15.1.2 Pharmacy assistants perform tasks, which support pharmacists in the discharge of the pharmacists' legal and professional responsibilities to the community.

15.1.3 Pharmacy assistants must undertake duties as directed within the limits of their competence.

15.1.4 Pharmacy assistants work under the direction and supervision of pharmacists.

15.2 Savings

Nothing in this award shall be deemed to be construed to:

· Reduce the salary or wages;

· Alter unfavourably the terms and conditions of employment applying to any one employee immediately prior to the date of operation of this variation.

15.3 A Pharmacy Assistant Competency level 1 first six months, is an employee who has commenced employment in a community pharmacy and is in the process of acquiring the competencies listed for Pharmacy Assistant Competency level 1.

15.4 A Pharmacy Assistant Competency level 1 is an employee who has acquired the competencies listed for Pharmacy Assistant Competency level 1 working in a community pharmacy.

15.5 A Pharmacy Assistant Competency level 2 is an employee who has acquired the competencies listed for Pharmacy Assistant Competency level 2.

15.5.1 Employees employed at the date of the making of this award may be classified by the employer at Pharmacy Assistant Competency Level 2 after two years, but if not so classified, the employer will arrange, at the employer's cost, for a Recognition of Prior Learning assessment to be conducted.

15.5.1(a) If the employee is found to be competent at Competency Level 2 the classification will take effect from the second anniversary of the commencement of employment.

15.5.1(b) If the employee is found not to have the competencies for classification at Competency Level 2, then the employer will undertake to ensure that the employee acquires these competencies, at no cost to the employee, within a period of six months of the assessment, at which time the employee will be classified at Competency Level 2.

15.6 Junior rates of pay apply to Pharmacy Assistant Competency level 1 first six months, Pharmacy Assistant Competency level 1 and Pharmacy Assistant Competency level 2.

15.7 A Pharmacy Assistant Competency level 3 is an employee who has acquired the competencies listed for Pharmacy Assistant Competency level 3 and who is required by the employer to work at this level.

A Pharmacy Assistant Competency level 3 may be required to supervise Pharmacy Assistants at Competency levels 1 and 2.

15.8 A Pharmacy Assistant Competency level 4 is an employee who has acquired the competencies listed for Pharmacy Assistant Competency level 4 and who is required by the employer to work at this level.

A Pharmacy Assistant Competency level 4 may be required to supervise Pharmacy Assistants at Competency levels 1, 2 and 3.

15.9 Where units of competence are referred to below, they relate to the Community Pharmacy Competency Standards in the Community Pharmacy Training Package endorsed by the Australian National Training Authority in February 2002.

16. COMPETENCIES

16.1 Pharmacy assistant competency level 1

WRPCS101A	Meet and Greet Pharmacy Customers
WRPDIS101A	Accept Prescriptions for Dispensing
WRPCS102A	Work Effectively within the Pharmacy Industry
WRRCS2B	Apply Point of Sale Handling Procedures
WRRM2B	Perform Routine Housekeeping Duties
WRRLP1B	Apply Safe Working Practices
WRRLP2B	Minimise Theft
WRRCA1B	Operate Retail Equipment

16.2 Pharmacy assistant competency level 2

Pharmacy assistant competency level 2 includes the requirement by the employer for the employee to perform work at one of the following levels:

16.2.1 Competencies required for Pharmacy Assistant Competency Level 1 plus:

Core Units (all required)

WRRM1B	Merchandise Products
WRRI1B	Perform Stock Control Procedures
WRRS1B	Sell Products and Services
WRPDIS202A	Delivery of Medication
WRRCS3B	Interact with Customers
WRRF1B	Balance Register/Terminal
WRPPK201A	Apply Product Knowledge for Analgesics And Anti-Inflammatory Needs
WRPPK203A	Apply Product Knowledge for Cough And Cold Needs
WRPPK205A	Apply Product Knowledge for Eye, Ear And Oral Care Needs
WRPPK206A	Apply Product Knowledge for Gastro-Intestinal Needs
WRPPK208A	Apply Product Knowledge for Injury And Wound Care Needs
WRPPK210A	Apply Product Knowledge for Allergy Conditions
WRPPK211A	Apply Product Knowledge for Skin And Fungal Conditions
WRPPK213A	Apply Product Knowledge for Vitamin And Mineral Requirements
WRPPK214A	Apply Product Knowledge for Women's And Men's Health Needs

Elective Units (3 required)
Plus any 3 units from:
THCGQAO1A	Apply Quality Standards and Procedures (equivalent to 3 units)
WRPPK204A	Apply Product Knowledge for Diet And Nutrition Needs
WRPPK207A	Apply Product Knowledge for Home Health Care Needs
WRPPK202A	Apply Product Knowledge for Baby And Infant Care Needs
WRPPK212A	Apply Product Knowledge for Veterinary And Pet Care Needs
WRPPK209A	Apply Product Knowledge for Personal Grooming Needs
WRPPK215A	Apply Product Knowledge for Photographic Needs

16.2.2 Mini-lab operator

A person required to undertake duties as a mini-lab operator, who has specialised knowledge and high proficiency in the operation of a mini-lab.

16.3 Pharmacy assistant competency level 3

All competencies marked with an asterisk (*) count as 2 units.

Competencies required for Pharmacy Assistant Competency Level 2 plus:

Core Units (all required)

WRRS4B	Build Relationships with Customers
WRRI.2A	Maintain Stock Control
WRRI.3A	Order Stock

Specialist Elective Units (3 from one group required)

Plus either 3 units from:

WRPDIS303A	Assist in Dispensary Operations (compulsory in this elective group)
WRPDIS304A	Assist in Dispensary Administration
WRPDIS305A	Assist in Dispensary Stock Control
WRPDIS306A	Assist in Dispensary Housekeeping
WRPDIS307A	Assist in Preparing Dose Administration Containers

Or 3 units from:

WRPPK316A	Provide Health Care Advice, Products and Services on Asthma Needs
WRPPK317A	Provide Health Care Advice, Products and Services on Blood Pressure Needs
WRPPK318 A	Provide Health Care Advice, Products and Services on Complementary Medicine Needs
WRPPK319A	Provide Health Care Advice, Products and Services on Diabetes Needs
WRPPK320A	Provide Health Care Advice, Products and Services on Pregnancy and Maternal Health Needs
WRPPK321A	Provide Health Care Advice, Products and Services on Smoking Cessation Needs
WRPPK322A	Provide Health Care Advice, Products and Services on Wound Care Needs

Or 3 units from:

WRRF2B	Perform Retail Finance Duties* (compulsory in this elective group)
WRRCA4B	Co-ordinate Retail Office*
WRRCA5B	Operate Retail Information Technology Systems*
WRRF3B	Produce Financial Reports*
WRRF4B	Prepare Payroll*

General Elective Units (6 required)

Plus six (6) units from:

Any units listed above for Pharmacy Assistant Competency Level 3 Specialist Electives if they have not already been counted.

WRRS3B	Co-ordinate Sales Performance*
WRRCA2B	Apply Retail Office Procedures
WRPMAR301A	Market and Promote a Community Pharmacy Products/Services Area*
WRRM3B	Co-ordinate Merchandise Presentation
WRRM.4A	Co-ordinate Housekeeping
WRRLP5B	Apply Store Security Systems and Procedures
WRPPM301A	Co-ordinate Pharmacy Staff*
WRRER3B	Maintain Employee Relations*
BSBFLM309A	Support Continuous Improvement Systems and Processes
BSZ404A	Train Small Groups

16.4 Pharmacy assistant competency level 4

All competencies marked with an asterisk (*) count as 2 units.

Competencies required for Pharmacy Assistant Competency Level 3 plus:

Core Units (all required)

WRRLP3B	Maintain Store Safety
WRRLP4B	Maintain Store Security
WRRCS4B	Co-ordinate Interaction with Customers
WRR02B	Manage Sales and Service Delivery
WRRPM3B	Lead and Manage People
WRRO1B	Manage Merchandise and Store Presentation
WRPCS102A	Work Effectively within the Pharmacy Industry

Elective Units (10 required)

Plus 10 units from:

WRR03B	Provide a Safe Working Environment*
WRPPM402A	Manage Pharmacy Staffing*
WRRPM1B	Administer Human Resources Policy*
WRRPM2B	Recruit and Select Personnel*
PMLQUAL601A	Conduct an Internal Audit of the Quality System*
WRPQUA401A	Conduct an External Audit of the Quality System*
BSZ401A	Plan Assessment)
BSZ402A	Conduct Assessment) (2 units in total)
BSZ403A	Review Assessment)
WRRPL1B	Manage Financial Resources*
WRRO4B	Control Store Security/Loss*
WRRO5B	Control Inventory*
WRRO6B	Manage Store Facilities
WRRI4B	Buy Merchandise*

17. CLASSIFICATION PROCESS

17.1 All employers are required to classify their employees according to the classification structure. This classification process will take into account the levels of competency of pharmacy assistants when assessed against the competencies listed at Clause 16 - Competencies.

17.2 The new classification structure will come into effect from the first pay period on or after 1 November 2003. All employers are required to reclassify their employees according to the classification structure by 1 May 2004. This classification process will take into account the levels of competency of pharmacy assistants when assessed against the competencies listed above.

17.3 In classifying employees, evidence of competency at the various levels will be satisfied if the employee possesses the relevant qualification issued following successful completion of training from the Community Pharmacy Training Package at a particular level, or following a Recognition of Prior Learning (RPL) assessment conducted by a qualified assessor.

17.4 The Community Pharmacy Training Package has been developed to meet the specific needs of community pharmacy. Qualifications are issued in accordance with the Australian Quality Training Framework.

17.5 Employees without the relevant qualification will often not have the skill levels indicated in the competency standards.

17.6 The relevant national qualifications at each competency level of pharmacy assistant are as follows:

17.6.1 Pharmacy Assistant Competency level 1

· Certificate I in Community Pharmacy

17.6.2 Pharmacy Assistant Competency level 2

· Certificate II in Community Pharmacy

17.6.3 Pharmacy Assistant Competency level 3

· Certificate III in Community Pharmacy

17.6.4 Pharmacy Assistant Competency level 4

· Certificate IV in Community Pharmacy

17.7 Transition Arrangements

Old Classification	New Classification
Pharmacy Assistant Grade 1 first six months, trainee or unqualified	Pharmacy Assistant Competency level 1 first six months
Pharmacy Assistant Grade 1	Pharmacy Assistant Competency level 1
Pharmacy Assistant Grade 2	Pharmacy Assistant Competency level 2
Pharmacy Assistant Grade 3	Pay rate preserved by savings clause. Classification to be phased out as employees are reclassified under this clause by 1 May 2004
Pharmacy Assistant Grade 4	Pharmacy Assistant Competency level 3.
No previous classification	Pharmacy Assistant Competency level 4

B. This order shall come into force from the first pay period to commence on or after 1 November 2003 and shall remain in force for a period of 6 months.

BY THE COMMISSION:

SENIOR DEPUTY PRESIDENT