AN120011 – Aged Care General Services (State) Award
26. GRIEVANCE AND DISPUTE RESOLUTION PROCEDURES
(i) The following procedure shall be followed in relation to grievances of individual employees:
(a) The employee is required to notify the employer, preferably in writing, as to the substance of the grievance, request a meeting with the employer for bilateral discussions and state the remedy sought.
(b) A grievance must initially be dealt with as close to its source as possible, with graduated steps for further discussion and resolution at higher levels of authority.
(c) Reasonable time limits must be allowed for discussion at each level of authority.
(d) At the conclusion of the discussion, the employer must provide a response to the employee's grievance, if the matter has not been resolved, including reasons for not implementing any proposed remedy.
(ii) The following procedure shall be followed in relation to disputes etc. between employers and their employees:
(a) A question, dispute or difficulty must initially be dealt with as close to its source as possible, with graduated steps for further discussion and resolution at higher levels of authority.
(b) Reasonable time limits must be followed for discussion at each level of authority.
(iii) In the case of employers who employ not more than 20 employees, or where the management's structure is such that all employees are subject to the direct supervision and control of the employer or the chief executive of the employer, graduated steps for further discussion and resolution at higher levels of authority do not apply.
(iv) Whilst any of the above procedures are being followed, normal work must continue.
(v) For any of the above procedure, the employer may be represented by an industrial organisation of employers and the employee(s) may be represented by an industrial organisation of employees.
(vi) An industrial organisation of employees representing employees reserves the right to vary the procedure where it is considered a safety factor is involved.
