AN120118 – Charitable, Aged and Disability Care Services (State) Award
The duties required to be undertaken by an employee in any of the following classifications shall remain within that employees skills and competence in accordance with Clause 35-Labour Flexibility and Mixed Functions.
Where the employer requires the employee to perform any or all of the tasks set out below, the employee must possess relevant skill and competence to perform such tasks. Where the employee does not possess such skills and competence, appropriate training shall be facilitated.
(i) Care Service Employees: New Entrant –
An employee with less than 500 Hours work experience in this industry who performs basic duties under direct supervision. Such employees perform routine functions requiring understanding of clear rules and procedures. Work is performed using established practices, procedures and instructions including compliance with documentation requirements as determined by the employer. Problems should be referred to a more senior staff member. Indicative tasks an employee at this level may perform are as follows.
Typical Duties:
Care stream |
Support stream |
Maintenance stream |
Carry out simple tasks under supervision to assist a higher grade Care Service Employee attending to the personal needs of residents |
General assistance to higher grade employees in the full range of Domestic duties. |
General labouring assistance to higher-grade employees in the full range of gardening and maintenance duties. |
GRADE 1.
An employee who has 500 hours work experience in the industry or who has/or can demonstrate relevant prior experience, acceptable to the employer, which enables the employee to work effectively at this level. A Junior Employee (less than 18 years) when classified at this grade may be paid as a new entrant. An employee who works under limited supervision individually or in a team environment or on sleepover. Employees at this level work within established guidelines including compliance with documentation requirements as determined by the employer. In some situations detailed instructions may be necessary. Indicative tasks an employee at this level may perform are as follows.
Typical Duties.
Care Stream |
Support Stream |
Maintenance Stream |
Under limited supervision, provide assistance to residents in carrying out simple personal care tasks which shall include but not be limited to: |
Performance under limited supervision of the full range of Domestic duties including but not limited to: |
Performance under limited supervision of labouring duties associated with gardening and general maintenance activities, including but not limited to: |
Supervise daily hygiene eg assisting with showers or baths, shaving,cutting nails; lay out clothes and assist in dressing; make beds and tidy rooms; store clothes and clean wardrobes;. assist with meals |
General cleaning of accommodation food service, and general areas; General waiting, table service and clearing duties; |
Sweeping; Hosing; Garbage collection and disposal; Keeping the outside of buildings clean and tidy; Mowing lawns and assisting the Gardener in labouring. |
Under direct supervision, provide assistance to a higher Grade Care Service Employee in attending to the personal care needs of a resident. |
Assistance in the preparation of food, including the cooking and/or preparation of light refreshments; All laundry duties. |
GRADE 2.
An employee with relevant experience who works individually or in a team environment, and is responsible for the quality of their own work, subject to general supervision, including compliance with documentation requirements as determined by the employer. Indicative tasks an employee at this level may perform are as follows. Typical Duties.
Care stream |
Support stream |
Maintenance stream |
Provide a wide range of personal care services to residents, under limited supervision, in accordance with Commonwealth and State Legislative requirements, and in accordance with the residents Care Plan, including: |
Assist a higher grade worker in the planning, cooking and preparation of the full range of meals. |
Undertake basic repairs to buildings, equipment, appliances, and similar items not calling for trades skills or knowledge. |
Assist and Support residents with medication utilising medication compliance aids; Simple wound dressing; Implementation of continence programs as identified in the Care Plan; |
Drive a Sedan or Utility. |
Work with and undertake limited coordination of the work of other maintenance workers. |
Attend to routine urinalysis, blood pressure, temperature and pulse checks; Blood sugar level checks etc and assist and support diabetic residents in the management of their insulin and diet, recognising the signs of both Hyper and Hypo-Glycemia. |
Where no tradesperson is employed, an employee at this level may be called upon to perform tasks falling within the scope of trades skills, provided the time involved in performing such work, is paid at the rate of Care Service Employee Grade 3, in accordance with Clause 33-Labour Flexibility. and Mixed Functions | |
Recognise, report and respond Appropriately to changes in the condition of residents, within the skills and competence of the employee and the policies and procedures of the organisation. |
Perform gardening duties. Provide advice on planning and plant maintenance. Attend to indoor plants, conduct recycling and re- potting schedules | |
Assist in the development and implementation of resident care plans Assist in the development and. implementation of programs of activities for residents, under the supervision of a Care Service Employee Grade 3 or above, or a Diversional Therapist. |
Carry out physical inspections of property and premises and report. |
GRADE 3.
An employee who holds either a Certificate Level III in Care Support Services or other appropriate Qualification/Experience acceptable to the employer and:
is designated by the employer as having the responsibility for leading and/or supervising the work of others; or
is required to work individually with minimal supervision and has been designated by the employer as having overall responsibility for a particular function within the facility.
An employee who holds appropriate Trade Qualifications and is required to act on them. Where the work of such employee requires the holding of a licence, the licence allowance from the applicable State trades award shall be paid.
Employees at this level may be required to plan, direct, and train staff and comply with documentation requirements as determined by the employer and assist in the development of budgets.
Indicative tasks an employee at this level may perform are as follows. Typical Duties.
Care stream |
Support stream |
Maintenance stream |
Coordinate and direct the work of staff. |
Responsible for the planning, ordering and preparing of all meals. |
Carry out maintenance, repairs, gardening and other tasks falling within the scope of trades skills. |
Schedule work programs on a routine and regular basis. |
Responsible for the provision of domestic services. |
Undertake the more complicated repairs to equipment and appliances calling for trade skills. |
Develop and implement programs of activities for residents. |
Schedule work programs on a routine and regular basis. |
Coordinate and direct the work of staff performing gardening duties. |
Develop resident care plans. |
Coordinate and direct the work of staff. Drive a Minibus or Larger Vehicle. |
Schedule work programs on a routine and regular basis. |
GRADE 4.
Level One
An employee who holds a Certificate IV in Aged Care Work (CHC40102) or other appropriate Qualification/Experience acceptable to the employer and is required to act on it, and
is designated by the employer as having responsibility for leading and/or supervising the work of others in excess of that required of a CSE 3; and
is required to work individually with minimal/ indirect supervision.
Employees at Grade 4 may be required to exercise any/all managerial functions in relation to the operation of the facility and comply with documentation requirements as determined by the employer.
Indicative tasks an employee at this level may perform are as follows. Typical Duties
Care stream |
Support stream |
Maintenance stream |
Overall responsibility for the provision of personal care to residents. |
Coordinate and direct the work of staff involved with the preparation and delivery of food. |
Coordinate and direct the work of staff performing gardening duties. |
Coordinate and direct the work of staff. |
Schedule work programs. |
Schedule gardening work programs. |
Schedule work programs. |
Where required, let routine service contracts associated with gardening. |
Level Two
An employee who is required to deliver medication to residents in facilities:
previously defined as Nursing Homes (as at 31 December 2004) by the, Nursing Homes Act
1988; or
in which more than 80% of places are "allocated high care places" as defined in the Aged Care Act.
An employee at this level must hold the following qualifications, which may be varied from time to time by the relevant National Vocational, Education and Training Body:
a Certificate III in Aged Care Work (CHC30102); and
a Certificate IV in Aged Care Work (CHC40102); and
medication module - "Provide Physical Assistance with Medication" (CHCCS303A); or
Hold other appropriate qualification acceptable to the employer.
Employees at this level may be required to perform the duties of a CSE 4 - Level 1.
GRADE 5.
This grade shall only apply to employees having responsibility for supervision of the entire facility.
An employee who may be required to have and use any additional qualifications than would be required for a grade 4 employees.
Employees at this level may be required to exercise any/all managerial functions in relation to the operation of the Facility and comply with documentation requirements as determined by the employer.
"Catering Officer" -means a person who is responsible for catering services.
"Diversional Therapist" -shall mean a person who provides, facilitates and co-ordinates group and individual leisure and recreational activities. This person must be a graduate from an approved university course which includes: the Associate Diploma and Diploma of Applied Science (Diversional Therapy) at the University of Sydney; Bachelor of Applied Sciences (Leisure and Health) at the University of Sydney; Bachelor of Applied Science (Diversional Therapy) at the University of Western Sydney, Macarthur; the Diploma or Bachelor of Health Sciences (Leisure and Health) at Charles Sturt University; the Associate Diploma course in Diversional Therapy conducted by the Cumberland College of Health Sciences; or who has such other qualifications deemed to be equivalent.
"Maintenance Supervisor (Tradesperson)" - means an employee who has trade qualifications and has overall responsibility for maintenance at the place of employment and may be required to supervise other maintenance staff.
"Maintenance Supervisor (Otherwise)" - means an employee who is required to perform maintenance duties as required and who may be required to supervise other maintenance staff and has overall responsibility for maintenance at the place of employment.
Note: -Employees classified and paid as Recreational Activities Officers as at 10 November, 1998 be reclassified in accordance with the new definitions of Care Services Employee. Employees reclassified at Level 2 by virtue of the above exercise, shall be paid at Level 3 from the effective date of this award, and continue to be so paid whilst employed in the provision of recreational activities by their current employer. These employees may be required to perform the duties of a Level 3 Care Services
Employee where they have the skill and competence to do so.
(ii) Homecare Employees.
(a) Homecare Worker:
"Homecare Worker" -means an employee who performs the duties associated with the provisions of Homecare Services to Homecare Clients in the private residence, which may include cleaning, child minding, gardening, handywork (within the employees skills and competencies), cooking, laundry, shopping, personal errands, escorting clients and associated driving, personal care services and general upkeeping services. A Homecare Worker would not normally live at the clients residence for periods in excess of 48 hours.
An employee employed as a homecare employee may be offered additional hours (over and above their guaranteed minimum hours) at a facility and would be paid the rate applicable to the classification worked.
An employee employed at a facility may be offered additional hours (over and above their guaranteed minimum hours) in homecare duties and this employee would be paid the rate applicable to that of a homecare employee.
GRADE 1.
Shall mean a person without previous relevant experience in personal care delivery. This is a trainee level, which applies to new employees. The employer shall provide training. At the end of a period of six months or 250 hours employment, which ever is first completed, employees who have satisfactorily completed the requirements of grade 1 shall progress to grade 2.
Should an employee at this grade 1 level not satisfactorily complete the requirements of grade 1, he/she shall be notified in writing by the employer two weeks prior to the date on which he/she would have proceeded to grade 2. An employee may seek the assistance of the union during these discussions and if there is a disagreement between the parties as to the employees future, the matter shall be resolved as per clause 31 - Grievance and Disputes Resolution procedure.
A grade 1 employee shall work under general supervision.
Notwithstanding the above, employees who choose only to carry out general housekeeping duties and are not prepared to multi skill shall be paid at this grade.
GRADE 2.
Shall mean a person who satisfies the requirements of grade 1 and has progressed to grade 2.
An employee at this level shall be competent in carrying out simple personal care, housekeeping and tasks relevant to assisting clients to maintain their independence in their own homes and may be required to perform the duties of Handyperson as defined.
Optional training shall be provided to employees at the request of the employees at this level to equip employees to apply for positions at grade 3.
Grade 2 employees may be required to perform complex tasks required of a grade 3 employee from time to time, within their competence, and shall be paid at the rate for grade 3 whenever such duties are performed for periods in excess of 5 hours per week.
Where the employer requires the employee to perform any or all of the tasks set out below, relevant to a Grade 2 position, the employee must possess relevant skill and competence to perform such tasks. Where the employee does not possess such skills and competence, appropriate training shall be provided.
Typical Duties - Grade 2
Showering/Bathing.
Excepting where client has severely limited/uncontrollable body movements; Assisting clients to shower/bath self or totally showering/bathing client;
Assisting with mobility or transferring to and from shower/bath; Assisting or transferring client to commode chair,
Supervising childrens bath. Bathing a baby.
Total bed bath/sponge - exception level 3.
Toileting.
Helping people to the toilet.
Assisting people to use the toilet by loosening clothing. Assisting client to change own incontinence and sanitary pads. Assisting clients with bottles.
Assisting self-catheterisation by holding mirror or positioning legs except where there is severely limited/uncontrollable body movements.
Changing babies, nappies, toileting children.
Menstrual Care.
Assisting with menstrual care. Skin Care.
All skin care (e.g. application of cream, rubbing pressure areas with lotion etc. except where dressings are involved).
Grooming.
All hair care.
Limited care of nails. Shaving;
(i) where there are uncontrollable body movements use electric razors only
(ii) all other shaving - electric razors recommended.
All dressing/undressing or assistance with dressing/undressing except where there is uncontrollable body movements.
Oral Hygiene.
Assisting clients with their own care of teeth or dentures.
Care of teeth and dentures for the client by using tooth brush/tooth paste/oral solution only.
Oral Medication.
Assisting client with or administering liquid medicines, pills, powders, nose and eye drops. Transferring/Mobility.
Transferring client in and out of bed/chair/car and assisting with mobility- exceptions see level 3.
Assisting clients to turn or sit up - exceptions level 3. Fitting Of Aids/Appliances.
Such as splints and callipers. Therapy.
Assisting with therapy in any of the following circumstances; Low level of assistance is required.
Carer/therapist is not on site and client is able to take responsibility for the therapy or carer/therapist is on site.
Simple instructions required rather than specialised training knowledge.
Assistance With Eating.
Assisting where there are no eating difficulties. GRADE 3.
Shall mean a person who performs the duties of a grade 2 and is required to directly attend to a clients needs, as opposed to assisting the client to do for himself/herself because of the clients behaviour or the clients condition and/or household environment.
Where the employer requires the employee to perform any or all of the tasks set out below, relevant to a Grade 3 position, the employee must possess relevant skill and competence to perform such tasks. Where the employee does not possess such skills and competence, appropriate training shall be provided.
Grade 3 employees will be involved in on the job training of homecare employees where required. Typical Duties - Grade 3 Showering/Bathing.
Showering/Bathing adults and children with severely limited/uncontrollable body movements. Total bed bath/sponge where there is severely limited/uncontrollable body movements or serious comfort/health consideration.
Toileting.
Assisting in placement/removal/emptying/care/cleaning of sheaths and leg baths.
Assisting with indwelling catheterisation by changing collection bag and cleaning around the insertion site.
Changing or assisting with urinary diversion - colostomy and drainage bags. All bowel management.
Continual caring of someone with bowel incontinence including washing the person and changing bowel incontinence pads.
Assisting the resident with the sterilising of glass catheters.
Menstrual Care.
Changing tampons and sanitary pads. Skin Care.
Changing simple wound dressing.
Application of treatment creams to genital area. Nasal Care.
Cleaning noses. Grooming.
All dressing/undressing where there are severely limited/uncontrollable body movements. Medication
Suppositories.
Assist and support diabetic residents in the management of their insulin and diet and recognising the signs of both Hyper and Hypo-Glycemia.
Transferring/Mobility.
Assisting clients to turn/sit where clients can offer limited/no assistance with weight bearing. Using mechanical aids to lift and transfer clients.
Assisting clients with transfers/mobility where:
(i) Clients can offer limited/no assistance with weight bearing.
(ii) Careful handling is required because of the clients health/disability.
(iii) Some lifting or physically awkward movement is involved for employees-in transfer/mobility.
Therapy.
Assisting with therapy in any of the following circumstances:
(i) High degree of assistance is involved.
(ii) Employees have total responsibility because client is unable to take responsibly for the therapy and carer/therapist is not on site.
(iii) Specialised training knowledge is required. Assisting With Eating.
Assisting with eating where a risk of choking, vomiting or other eating difficulty is involved.
(b) Live-In Housekeeper.
"Live-in Housekeeper" - shall mean an employee who would normally live at the clients premises for a period in excess of 48 hours.
(1)
(A) Live-in Housekeeper - Grade 1 is an employee employed to perform general housekeeping duties only. General Housekeeping means preparing meals, cleaning, laundry, shopping and household duties of a like nature and handyperson work within the skill, competence and training of the employee and excludes personal care.
(B) Live-in Housekeeper/Carer - Grade 2 is an employee employed to perform housekeeping duties as defined in Grade 1 and the personal care duties of a Grade 2 as described in sub-clause 4 (ii) (a) above.
(C) Live-in Housekeeper/Carer - Grade 3 is an employee employed to perform general housekeeping duties as defined in Grade 1 and the personal care duties of a Grade 2 and 3 as described in sub-clause 4 (ii) (a) above.
(2) Designated commencement and cessation of work insofar as place, date and time are concerned shall be calculated by the employer. Provided that time spent travelling shall be regarded as time worked.
(3) In the event of work appropriate to a Live-in Housekeeper not being available:
(A) A Live-in Housekeeper can be required to undertake work performed by other Homecare Employees. Provided that where such work is directed and carried out it shall be paid at the rates and conditions for a live-in housekeeper; and,
(B) In the event of work not being available the Secretary or other responsible officer of the Health Services Union will be contacted. During this period of time the Live-in Housekeeper will not suffer any reduction in pay. Discussions will commence as soon as possible between the employer and the said Union. From the date of contact with the said Union, the Live-in Housekeeper will not suffer any reduction in pay, although such time will be limited to two (2) weeks.
(iii) Clerical & Administrative Employees.
(a) Grades: All employees shall be graded in one of the following grades and informed accordingly in writing within 14 days of appointment to the position held by the employee and subsequent graded positions.
(b) An employee shall be graded in the grade where the principal function of his/her employment, as determined by the employer, is of a clerical nature and is described in subclauses (c) to (g) of this clause.
(c) A Grade 1 position is described as follows:
(1) The employee may work under direct supervision with regular checking of progress.
(2) An employee at this grade applies knowledge and skills to a limited range of tasks. The choice of actions required is clear.
(3) Usually work will be performed within established routines, methods and procedures that are predictable, and which may require the exercise of limited discretion.
Indicative tasks of a Grade 1 position are:
UNIT |
ELEMENT |
Information Handling |
Receive and distribute incoming mail Receive and dispatch outgoing mail Collate and dispatch documents for bulk mailing File and retrieve documents |
Communication |
Receive and relay oral and written messages Complete simple forms |
Enterprise |
Identify key functions and personnel Apply office procedures |
Technology |
Operate office equipment appropriate to the tasks to be completed Open computer file, retrieve and copy data Close files |
Organisational |
Plan and organise a personal daily work routine |
Team |
Complete allocated tasks |
Business Financial |
Record petty cash transactions Prepare banking documents Prepare business source documents |
(d) A Grade 2 position is described as follows:
(1) The employee may work under routine supervision with intermittent checking.
(2) An employee at this grade applies knowledge and skills to a range of tasks. The choice of actions required is usually clear, with limited complexity in the choice.
(3) Work will be performed within established routines, methods and procedures, which involve the exercise of some discretion and minor decision making.
Indicative tasks of a Grade 2 position are:
UNIT |
ELEMENT |
Information Handling |
Update and modify existing organisational records Remove inactive files Copy data on to standard forms |
Communication |
Respond to incoming telephone calls Make telephone calls Draft simple correspondence |
Enterprise |
Provide information from own function area Re-direct inquiries and/or take appropriate follow-up action Greet visitors and attend to their needs |
Technology |
Operate equipment Identify and/or rectify minor faults in equipment Edit and save information Produce document from written text using standard format Shutdown equipment |
Organisational |
Organise own work schedule Know roles and functions of other employees |
Team |
Participate in identifying tasks for team Complete own tasks Assist others to complete tasks |
Business Financial |
Reconcile invoices for payment to creditors Prepare statements for debtors Enter payment summaries into journals Post journals to ledger |
(e) A Grade 3 position is described as follows:
(1) The employee may work under limited supervision with checking related to overall progress.
(2) An employee at this grade may be responsible for the work of others and may be required to co-ordinate such work.
(3) An employee at this grade applies knowledge with depth in some areas and a broad range of skills. Usually work will be performed within routines, methods and procedures where some discretion and judgement is required.
Indicative tasks of a Grade 3 position are:
UNIT |
ELEMENT |
Information Handling |
Prepare new files Identify and process inactive files Record documentation movements |
Communication |
Respond to telephone, oral and written requests for information Draft routine correspondence. Handle sensitive inquiries with tact and discretion |
Enterprise |
Clarify specific needs of client/other employees Provide information and advice Follow-up on client/employee needs Clarify the nature of a verbal message Identify options for resolution and act accordingly |
Technology |
Maintain equipment Train others in the use of office equipment Select appropriate media Establish document structure Produce documents |
Organisational |
Co-ordinate own work routine with others |
Make and record appointments on behalf of others Make travel and accommodation bookings in line with given itinerary | |
Team |
Clarify tasks to achieve group goals Negotiate allocation of tasks Monitor own completion of allocated tasks |
Business Financial |
Reconcile accounts to balance Prepare bank reconciliations Document and lodge takings at bank Receive and document payment/takings Dispatch statements to debtors Follow up and record outstanding accounts Dispatch payments to creditors Maintain stock control records |
(f) A Grade 4 position is described as follows:
(1) The employee may be required to work without supervision, with general guidance on progress and outcomes sought. Responsibility for the organisation of the work of others may be involved.
(2) An employee at this grade applies knowledge with depth in some areas and a broad range of skills. There is a wide range of tasks, and the range and choice of actions required will usually be complex.
(3) An employee at this grade applies competencies usually applied within routines, methods and procedures where discretion and judgement is required, for both self and others.
Indicative tasks of a Grade 4 position are:
UNIT |
ELEMENT |
Information Handling |
Categorise files Ensure efficient distribution of files and records Maintain security of filing system Train others in the operation of the filing system Compile report Identify information source(s) inside and outside the organisation |
Communication |
Receive and process a request for information Identify information source(s) Compose report/correspondence |
Enterprise |
Provide information on current service provision and resource allocation within area of responsibility Identify trends in client requirements |
Technology |
Maintain storage media Devise and maintain filing system Set printer for document requirements when various setups are Available Design document format Assist and train network users Shutdown network equipment |
Organisational |
Manage diary on behalf of others Assist with appointment preparation and follow up for others |
|
Organise business itinerary Make meeting arrangements Record minutes of meeting Identify credit facilities Prepare content of documentation for meetings |
Team |
Plan work for the team |
|
Allocate tasks to members of the team Provide training for team members |
Business Financial |
Prepare financial reports Draft financial forecasts/budgets Undertake and document costing procedures |
(g) A Grade 5 position is described as follows:
(1) The employee may be supervised by professional staff and may be responsible for the planning and management of the work of others.
(2) An employee at this grade applies knowledge with substantial depth in some areas, and a range of skills, which may be varied or highly specific. The employee may receive assistance with specific problems.
(3) An employee at this grade applies knowledge and skills independently and non- routinely. Judgement and initiative are required.
Indicative tasks of a Grade 5 position are:
UNIT |
ELEMENT |
Information Handling |
Implement new/improved system Update incoming publications Circulate publications Identify information source(s) inside and outside the organisation |
Communication |
Obtain data from external sources Produce report Identify need for documents and/or research |
Enterprise |
Assist with the development of options for future strategies Assist with planning to match future requirements with resource Allocation |
Technology |
Establish and maintain a small network Identify document requirements Determine presentation and format of document and produce it |
Organisational |
Organise meetings Plan and organise conference |
Team |
Draft job vacancy advertisement Assist in the selection of staff Plan and allocate work for the team Monitor team performance Organise training for team |
Business Financial |
Administer PAYE salary records Process payment of wages and salaries Prepare payroll data |
(h) Clerks who are paid at a grade above that of Grade 5 as at 10 November, 1998 shall have the difference between that grade, inclusive of the 1998 State Wage Case Increase, and the new agreed grade preserved whilst employed in a clerical position with their current employer.
