AN120152 – Community Pharmacy (State) Award 2001
8.1 If a dispute or grievance is unable to be resolved to the satisfaction of all parties at enterprise level, it should be referred to the appropriate officers of the Guild and the Union who will deal with the matter without delay. If the matter remains unresolved, it may be referred to the Industrial Relations Commission of New South Wales.
8.2 The employee may be represented by an industrial organisation of employees.
8.3 Whilst a dispute settling procedure is being followed, normal work shall continue.