AN120187 – Dry Cleaning (State) Award

7. DISPUTE SETTLEMENT PROCEDURE

7.1 The procedure for the resolution of grievances and industrial disputation concerning matters arising or relating to the terms of this award shall be in accordance with the following procedural steps:

7.1.1 The employee is required to notify (in writing or otherwise) the employer as to the substance of the grievance, request a meeting with the employer for bilateral discussions and state the remedies sought.

7.1.2 A grievance must initially be dealt with as close to its source as possible, with gradual steps for further discussions and resolutions at higher levels of authority.

7.1.3 Reasonable time limits must be allowed for discussions at each level of authority.

7.1.4 At the conclusion of the discussions, the employer must provide a response to the employee's grievance, if the matter has not been resolved, including reasons for not implementing any proposed remedy.

7.1.5 Whilst a procedure is being followed, normal work must continue.

7.1.6 The employee may be represented by an industrial organisation of employees.

7.1.7 If the dispute is not resolved, the dispute may then be notified to the Industrial Relations Commission of New South Wales.

7.2 Procedures relating to disputes etc between employers and their employees:

7.2.1 A question, dispute or difficulty must initially be dealt with as close to its source as possible, with gradual steps for further discussion and resolution at higher levels of authority.

7.2.2 Reasonable time limits must be allowed for discussion at each level of authority.

7.2.3 Whilst a procedure is being followed, normal work must continue.

7.2.4 The employer may be represented by an industrial organisation of employers and the employees may be represented by an industrial organisation of employees for the purpose of each procedure.

7.2.5 If the dispute is not resolved, the dispute may then be notified to the Industrial Relations Commission of New South Wales.