AN140064 – Clerical Award - Hotels, Resorts and Certain Other Licensed Premises - State (South East Queensland) 2002

5.2 CLASSIFICATION STRUCTURE AND DEFINITIONS

All adult employees shall be classified in one of the following levels:

5.2.1 Front office

(a) "Front office grade 1" (wage level 2) means an employee who has not achieved the Appropriate Level of Training and who is engaged in any of the following:

(i) dealing with incoming, outgoing and transferring of telephone calls to the hotel;

(ii) taking, recording and booking room reservations;

(iii) check-in of guests, the allocation of rooms and the control of guest keys;

(iv) preparation of guest accounts and receiving payment for these accounts;

(v) control, checking and summary of the bills and dockets relating to guest stays;

(vi) night auditing functions under direct supervision;

(vii) providing information to and assisting guests with hotel services.

(b) "Front office grade 2" (wage level 3) means an employee who has the Appropriate Level of Training and who is engaged in front office duties including night auditing, telephonist, receptionist, information services, cashier or reservations.

(c) "Front office grade 3" (wage level 4) means an employee who has the Appropriate Level of Training and experience to enable them to carry out their assigned duties under limited supervision and who is engaged in the front office on duties at a higher level than grade 2.

(d) "Front office grade 4" (wage level 5) means an employee who has the Appropriate Level of Training and is engaged in the front office in duties including assisting in the training and supervision of front office employees of a lower grade.

(e) "Front office supervisor" (wage level 6) means an employee who has the Appropriate Level of Training including a supervisory course and who supervises, trains and co-ordinates the work of front office employees.

5.2.2 Clerical

(a) "Clerical grade 1" (wage level 2) means an employee who is required to perform basic clerical and office duties of a routine nature such as collating, filing, basic typing, photocopying and delivering messages.

(b) "Clerical grade 2" (wage level 3) means an employee who is engaged in general clerical or office duties such as the operation of telephone or switchboard facilities, typing, basic data entry, computerised cashiering and operation of TAB facilities.

(c) "Clerical grade 3" (wage level 4) means an employee who has the Appropriate Level of Training and who carries out general secretarial, stenographic or clerical duties, including word processing, data entry or clerical duties (including assisting in payroll preparation).

(d) "Clerical grade 4" (wage level 5) means an employee who has the Appropriate Level of Training and who carries out general secretarial, stenographic or clerical duties of an advanced nature including word processing, data entry or clerical duties (including assisting in payroll) requiring experience of an advanced nature, and may be responsible for guidance of other office personnel including juniors and may check and allocate their work.

(e) "Clerical grade 5" (wage level 6) means an employee who has had the Appropriate Level of Training who prepares cash payments summaries, banking report and bank statements, calculates and maintains wage and salary records, follows credit referral procedures, applies purchasing and inventory control requirements, posts journals to ledger etc. at a higher level than grade 4.

Provides detailed advice and information on the establishment's products and services, responds to client/public/supplier problems within own functional area utilising a high degree of interpersonal skills. Provides guidance to other employees, may check and allocate work and may supervise staff.

Secretarial - performing a broad range of clerical functions at a higher level than grade 4.

Apply computer software packages utilising clerical skills at a higher level than grade 4.

(f) "Clerical supervisor" (wage level 7) means an employee who has the Appropriate Level of Training including a supervisory course and who is responsible for the supervision, training and co-ordination of clerical staff.