AN150038 – Clerks (Retail Industry) Award

CLAUSE 3.2 DISPUTE SETTLING PROCEDURES
OPDATE 12:03:2004 on and from

Any industrial dispute or claim arising out of or relating to this Award will be dealt with in the following manner:

3.2.1 As soon as is practicable after the dispute or claim has arisen, the employee concerned must take the matter up with the immediate supervisor affording the supervisor the opportunity to remedy the cause of the dispute or claim.

3.2.2 Where any such attempt at settlement has failed, or where the dispute or claim is of such a nature that a direct discussion between the employee and the immediate supervisor would be inappropriate, the employee will take the matter up with the next level of management, and may be represented by their Union representative or other representative of their choice if the employee so chooses.

3.2.3 If the matter is not settled it will be submitted to the Commission which will endeavour to resolve the issue(s) between the parties in accordance with the Commissions dispute settling powers, that is, firstly by conciliation and if necessary by arbitration.

3.2.4 Without prejudice to either party, work should continue in accordance with the Award while the matters in dispute are being dealt with in accordance with this clause.