AN150130 – Retail Industry (South Australia) Award

CLAUSE 3.3 GRIEVANCE PROCEDURE
OPDATE 15:03:2006 1st pp on or after

3.3.1 The following procedure should be utilised to ensue that all employee grievances are dealt with appropriately.

3.3.1.1 In the first instance, the matter shall, whenever possible, be discussed by the aggrieved employee and the immediate supervisor at the store concerned, with a joint intent of achieving a satisfactory resolution.

3.3.1.2 If the matter remains unresolved, an employee representative, which may include a union representative and an appropriate representative of the employer, will assist in satisfactorily resolving the issue.

3.3.1.3 Should the issue still remain unresolved, an employee representative and a senior representative of the employer will then attempt to resolve the matter. This may involve senior union officials and management meeting as required, to resolve any dispute.

3.3.1.4 If the matter still cannot be resolved, it is open to either party to refer a grievance to the Commission for resolution through conciliation and/or arbitration. The decision of the Commission at arbitration will be binding on both parties.

3.3.1.5 Until the matter is finally determined, all work shall continue in accordance with the practices existing prior to the matter in dispute arising, or other agreed arrangements. No party shall be prejudiced as to the final settlement by the continuation or deferment of the work in accordance with this clause 3.3.1.5.

3.3.2 Clause 3.3.1 is subject to the employer’s responsibility to provide a safe and healthy working environment.