AN150140 – Social and Community Services Award

SCHEDULE 7 - JOB DESCRIPTION
OPDATE 04:11:2005 on and from

Preamble

The following sample job descriptions are included for the sole purpose of providing guidance and assistance to users of this Award in the drafting of comprehensive and accurate job descriptions for persons whose employment is covered by this Award.

JOB DESCRIPTION

1. TITLE OF POSITION	Sample Position
2. CLASSIFICATION LEVEL	Sample (Not classified)
3. SECTION PROGRAMME	Service

4. POSITION OBJECTIVES

(a) Objectives of position

To provide direct care and management for clients.

(b) Within Section/Programme or Organisation

Participate with other carers in the provision of care and management for clients.

5. REQUIREMENTS OF THE JOB

(a) Skills required

• Ability to relate to clients
• Basic and Effective communication skills an literary, numeracy and oral communications
• Developing skills in conflict resolution
• Driver's licence
• Ability to work in a team

(b) Knowledge required

• Developing knowledge of theory of communication
• Developing knowledge of work practices and administrative procedures at the workplace/organisation
• Developing knowledge of analytical research and programme requirements relevant to the workplace/organisation.

(c) Experience and/or qualification and/or training required

• Year 11 is the acceptable minimum requirement.

6. RESPONSIBILITIES & DUTIES

Service Provision

• Provide care and supervision or residents
• Work under a reducing level of supervision
• Assist with implementing individual programmes at an elementary level
• Participate in assessment therapy sessions and/or in review meetings
• Assist with maintaining household routines and standards

Professional

• Participate as a team member in the unit
• Attend and participate in staff meetings and training sessions as required
• More experienced employee may be required to give assistance to less experienced employees in this classification, however, will not be expected to supervise their work.

Administration

• Maintain appropriate records for both administrative and clinical aspects of the programme
• Within established guidelines assist with maintenance of clinical records of the programme
• Less experienced employee's work subject to checking at all stages.

7. ORGANISATIONAL RELATIONSHIPS

(a) To whom is this position responsible?

Do staff or volunteers report
to this position? Yes No

If "yes", please specify: Staff No. Nil
Volunteer No. Yes - for more experienced

8. EXTENT OF AUTHORITY

• Work outcomes readily attainable and monitored.
• Freedom to act is limited by standards and procedures.
• Solutions to problems are found in established procedure and instructions with assistance readily available.

Present Occupant	Date appointed
Prepared by:	Signature	Date issues
Supervisor:
Occupant:
Approved by:	No. of sheets
Reviewed:	Date

JOB DESCRIPTION

1. TITLE OF POSITION	Sample Position
2. CLASSIFICATION LEVEL	Sample (Not classified)

3. SECTION/PROGRAMME

4. POSITION OBJECTIVES

(a) Objectives of position

Provide an environment of care which meet the physical, emotional and developmental needs of the children in the Residential Unit.

(b) Within Section/Programme or Organisation

Manage staff in the unit and ensure individual programs are implemented for each child.

5. REQUIREMENTS OF THE JOB

(a) Skills required

As per Residential Care Worker
Crisis management
Supervision
Team management
Administrative
Senior first aid
Self-awareness
Driver's licence
Decision-making

(b) Knowledge required

As per Residential Care Worker
Child development
Behaviour management techniques
Effect of abuse and neglect on children

(c) Experience and/or qualification and/or training required

Experience in Residential setting with difficult children
Supervision and team management
Residential Care Community Services or similar certificate

6. RESPONSIBILITIES & DUTIES

Service Provision

• Implement programs by communicating programs to staff, training and supervising staff, and participating in implementation as necessary.

Professional

• Participate with social workers in developing treatment programs for individual children while they are in the unit.
• Be involved in supervision and undertake appropriate ongoing training.

Administration

• Responsible for day-to-day running of the unit including staff rosters, supervision of budget expenditure, and care and maintenance of the house and gardens.
• Ensure smooth functioning of the unit including resolving team difficulties.
• Assist manager in appointment and review of staff.
• Develop and implement policies and procedures.
• Ensure appropriate administrative and clinical records are kept.

7. ORGANISATIONAL RELATIONSHIPS

(a) To whom is this position responsible?

Do staff or volunteers report to this position?		Yes	No
If "yes", please specify:	Staff No.	8FTE	Volunteer No.

8. EXTENT OF AUTHORITY

Present Occupant	Date appointment
Prepared by:	Signature	Date issues
Supervisor:
Occupant:
Approved by:	No. of sheets
Reviewed:	Date

JOB DESCRIPTION

1. TITLE OF POSITION	Sample Position
2. CLASSIFICATION LEVEL	Sample (Not classified)

3. SECTION/PROGRAMME

4. POSITION OBJECTIVES

(a) Objectives of position

To administer the provision of a therapy service to families experiencing difficulties with their children under a particular age.

(b) Within Section/Programme or Organisation

To ensure that the service is delivered in accordance with the policies and philosophy of the Agency, the parameters defined by the funding body and ethical professional practice.

5. REQUIREMENTS OF THE JOB

(a) Skills required

Current driver's licence
Family counselling
Management
Programme planning and evaluation
Policy and submission writing

(b) Knowledge required

Community resources
Organisational/Management practices
Staff recruitment and maintenance

(c) Experience and/or qualification and/or training required

Degree in Social Work or Psychology
Family Therapy Training
Management Training

6. RESPONSIBILITIES & DUTIES

Service Provision

• To manage the flow of referrals into the programme and allocate the work appropriately.
• To personally provide therapy for families referred to the Care Team, as soon as feasible after referral by home visit or office interview.
• To oversee the day to day work of each Care Team counsellor and the ethnic Social Worker.

Professional

• To regularly attend and provide a leadership role in Staff Meetings.
• To organise Team Meetings, Supervision and Professional Development.
• To keep up-to-date with the professional thinking in the field.

Administration

• To maintain confidential files on each service user.
• To maintain personnel files on team members.
• To maintain adequate records to provide required information for the funding body and the agency.
• To evaluate the programmes on a regular basis and be responsible for their effective operation.

7. ORGANISATIONAL RELATIONSHIPS

(a) To whom is this position responsible?	Executive Director
Do staff or volunteers report to this position?	Yes	No
If "yes", please specify:	Staff No.	8	Volunteer No.

8. EXTENT OF AUTHORITY

To recruit, supervise and manage Care Team workers.

To be responsible for effective service provision in the Care Team, Referral Service, Ethnic Social Worker programmes and the Social Justice Unit.

Present Occupant	Date appointed
Prepared by:	Signature	Date issues
Supervisor:
Occupant:
Approved by:	No. of sheets
Reviewed:	Date

JOB DESCRIPTION

1. TITLE OF POSITION	Sample Position
2. CLASSIFICATION LEVEL	Sample (Not classified)
3. SECTION/PROGRAMME	Specialist Program

4. POSITION OBJECTIVES

(a) Objectives of position

Co-ordination and day to day management of the staff and service delivery within a Specialist Program.

(b) Within Section/Programme or Organisation

5. REQUIREMENTS OF THE JOB

(a) Skills required

• Ability to work with serious and criminal matters such as child abuse and domestic violence.
• Research and analytical skills.
• Supervision and training.
• Change management.
• Ability to work independently.
• Team leadership.
• Ability to consult with human services and develop effective networks.
• Policy, guideline and strategy development - including consideration of multiculturalism, social justice and equal opportunity.
• Counselling.

(b) Knowledge required

• Change management.
• Team leadership.
• Consultation and networking.
• Current theory and practice relating to couple and family therapy.
• Child abuse and domestic violence issues.
• Principles of multiculturalism, social justice and equal opportunity.
• Staff recruitment and development.
• Policy, guideline and program development.
• Counselling theory.
• Communication and problem solving theories.

(c) Experience and/or qualification and/or training required

• Possession of appropriate tertiary qualifications (eg. behavioural and social sciences, health or teaching).
• Specific professional training in particular therapy.
• Substantial experience in the delivery of client services across a broad range of issues and cultures.

6. RESPONSIBILITIES & DUTIES

• Maintain a professional practice of direct client service, supervision of students and consultation of staff such that skills and expertise are maintained in programme therapy.
• Develop and co-ordinate a practice of training, consultation and research within the context of the Research, Training and Consultation Program so that quality and excellence are developed in programme therapy.
• Participate in staff meetings, training programs and staff development according to professional needs.
• In association with the Director of Programs II participate in the recruitment and promotion of program staff and in the design of staff development activities for a particular Therapy Program and provide reports for annual reviews.
• Provide regular consultation to the program staff who provide supervision and consultation to those engaged in service delivery.
• Collate and analyse relevant program data to ensure targets and quality indicators are met.
• Ensure effective client referral pathways are established and evaluated both within the Agency and between wider human service systems.
• Consult and co-operate with other program Co-ordinators, Administration Manager, staff and other external service providers, regarding the planning and delivery of particular therapy, including agencies in other states.
• Co-ordinate and monitor the development of the program in new locations (urban or rural) or new strategies designed to meet program deficiencies.
• Contribute to the development and implementation of the Agencies policies, plans and objectives.

7. ORGANISATIONAL RELATIONSHIPS

(a) To whom is this position responsible?

Do staff or volunteers report to this position?		x	Yes		No
If "yes", please specify:	Staff No.			Volunteer No.

8. EXTENT OF AUTHORITY

Decision making limited to assigned key responsibilities and duties. No specific financial responsibility over and above program. Considerable discretion exercised within scope of program.

Present Occupant	Date appointed
Prepared by:	Signature	Date issues
Supervisor:
Occupant:
Approved by:	No. of sheets
Reviewed:	Date