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AN170026 – Disability Service Providers Award

4. CLASSIFICATION DESCRIPTORS

GRADE 1 CLERICAL ASSISTANT

A. GRADING

B. GENERAL REQUIREMENTS

C. SKILL REQUIREMENTS

GRADE 2 CLERICAL OFFICER

A. GRADING

B. GENERAL REQUIREMENTS

C. SKILL REQUIREMENTS

GRADE 3 CLERICAL OFFICER

A. GRADING

B. GENERAL REQUIREMENTS

C. SKILL REQUIREMENTS

GRADE 4 CLERICAL OFFICER

A. GRADING

B. GENERAL REQUIREMENTS

C. SKILLS REQUIREMENTS

GRADE 5 ADMINISTRATIVE OFFICER

A. GRADING

B. GENERAL REQUIREMENTS

C. SKILL REQUIREMENTS

GRADE 6 ADMINISTRATIVE OFFICER

A. GRADING

B. GENERAL REQUIREMENTS

C. SKILL REQUIREMENTS

GRADE 7 ADMINISTRATIVE OFFICER

A. GRADING

B. GENERAL REQUIREMENTS

C. SKILL REQUIREMENTS

DISABILITY SERVICE WORKER - LEVEL 1

RELATIVITY TO LEVEL 4 (a) - 78%

GENERAL

An employee at this level is without previous relevant experience and is undertaking a period of structured in-service training that includes:

- information on the enterprise
- conditions of employment
- introduction to supervisors and fellow workers
- introduction to working with people with disabilities
- training and career path opportunities
- occupational health and safety
- duty of care
- quality assurance
- workplace policies and objectives

An employee at this level works under direct and close supervision performing routine basic duties and is undertaking a period of structured induction.

Criteria for Extension of term in Level 1 beyond three months

An employee who enters the industry and is unable to meet the competency requirements of Level 2 will remain at Level 1 for a maximum of three months unless an extension for up to a further three months is agreed by the employer and the employee. Extension of the term of Level 1 beyond three months will only be considered when:

- the employee has participated in a structured and documented skills development program which sets out and covers the standards of competence the Level 1 worker is required to achieve for progression to Level 2 (a);

- any deficiencies in the performance of the employee during the skills development program have been described clearly to the employee at the time they have occurred and standards for acceptable performance have been made clear to the employee;

- suitable conditions have been provided for training including sufficient time, appropriate environment and equipment and a skilled trainer; and

- given the above the employee has not reached the standards of competence set down in the skills development program.

Process for Extension of the Term in Level 1 Beyond Three Months

Where an employer proposes that the term an employee will spend in Level 1 should be extended beyond three months the following actions will be taken at least three weeks before the expiration of the initial three months:

- the employee will be advised in writing. This advice will set out clearly the areas where the employee has not reached the competence standards required for progression to Level 2 (a) and are set out in the skills development program;

- subsequent to the advice of intention to extend the period in Level 1 beyond three months being issued a meeting will be held between the employer and the employee, and if the employee so wishes, a representative of the employee of his/her choosing. At this meeting the parties will develop and agree on a plan (including time frames) to assist the employee to develop competence to the required standard in the areas identified as deficient and agreed with the employee. This plan will be documented and signed by all parties present.

- The employee will be notified immediately by the employer if any further problems arise during this extension period.

INDICATIVE TASKS

An employee at this level performs tasks to the level of his/her training. Indicative of these tasks are routine basic duties which may include:

- domestic duties such as cleaning, laundry/washing and cooking;

- generic gardening duties such as mowing, weeding, pruning and planting;

- basic maintenance duties including workshop cleaning and cleaning of residences;

- introduction to clients (as defined).

DISABILITY SERVICE WORKER - LEVEL 2

POINT OF ENTRY

New employee or employee with relevant experience at Level 1.

GENERAL DESCRIPTION

Shall be non-supervisory Disability Service Worker (as defined) who is accountable for their own work, using some discretion, works under general supervision (as defined) of employees at higher levels.

May work individually or in a team environment and may have limited interaction with clients (as defined).

INDICATIVE TASKS

Indicative of the tasks an employee at this level is required to perform are:

- general domestic tasks, including cleaning, laundering, washing and cooking;

- gardening or ground maintenance including mowing, weeding, pruning and planting;

- basic maintenance including workshop cleaning and cleaning and care of residences;

- routine and general production tasks.

DISABILITY SERVICES WORKER - LEVEL 3

GENERAL DESCRIPTION

An employee at this level is required to perform work above and beyond the skills of a Level 2 employee to their level of training and is competent to perform work within the scope of this level.

At this level an employee may:

- undertake a range of activities requiring the application of skills and knowledge at a higher level than Level 2 employees;

- be subject to direct supervision (as defined) and may work individually or in a team environment;

- perform work that is performed within established routines, methods, standards and procedures;

- have limited scope to exercise initiative but uses limited discretion in applying work practices and procedures;

- be accountable for their own work within the scope of this level;

- be required to assist employees at higher classification levels with specific projects;

- understand and use a limited range of non-verbal communication;

- have an understanding of work procedures relevant to their work area and may provide assistance to employees at lower classification levels concerning established procedures to meet the objective of a minor function;

- be required to resolve minor work procedural issues in the relevant work area within established workplace constraints, and to the employee's level of skill and training;

- have access to staff at a higher level.

INDICATIVE TASKS

In addition to the tasks of employees at lower levels, an employee at this level performs tasks to their level of training. Indicative tasks may include:

GENERAL

- undertakes simple training assignments of clients (as defined) under supervision;

- driving a public passenger vehicle licensed to carry more than 12 passengers;

- driving a forklift or similar mobile equipment;

- driving a truck or vehicle requiring a driving licence of more than 4.5 GVM but does not include a licence to drive an articulated vehicle or higher standard licence category;

- maintain daily records as a result of activities at this level.

SUPPORTED EMPLOYMENT SERVICES

- wide range of routine production tasks, including, but without limiting the generality; repetition work on automatic, semi-automatic or single purpose machines, welding, use of relevant tools, boiler attendance, lubrication, machine setting, loading and operation;

- assist other Disability Service Workers in the production process;

- operate of a computer terminal;

- adhere to quality assurance procedures and practices;

- provide general or close supervision for up to nine clients (as defined) who are undertaking work tasks;

- undertake training and assessment of clients (as defined) in specific vocational skills within the scope of this level.

ACCOMMODATION/INDEPENDENT LIVING TRAINING SERVICES

- participate with employees at higher levels, in the development and implementation of training programs for clients (as defined) within a team environment.

- assist and support clients (as defined) in daily care;

- assist and support clients (as defined) to undertake and manage household routines and tasks;

- assist in the maintenance of records if required;

- undertake client (as defined)-training assignments, within the scope of this level;

- assist in the development and implementation of training programs within a team environment.

DISABILITY SERVICE WORKER - LEVEL 4

GENERAL DESCRIPTION

An employee at this level is required to perform work above and beyond the skills of a Level 3 employee and to their level of training, and is competent to perform the work within the scope of this level including an employee who holds a relevant certificate level qualification, including (a) trade certificate or (b) trades right certificate or equivalent.

PROVIDED that an employee who is not required to interact with clients (as defined) shall not progress beyond increment Level 4 (a);

At this level an employee may:

- supervise employees at lower classification levels;

- work under general supervision (as defined) and will use discretion within the scope of this level working individually or in a team environment;

- undertake work that may be non-routine in nature and be subject to pre-set objectives for work assignments;

- without limiting the generality, supervises Disability Service Workers classified at lower classification levels and their clients (as defined) including, checking progress and co-ordinating workflow.

- accountable for their own work and the work of others;

- use initiative, discretion and judgment in planning and organising work and techniques for own work and that of employees at lower classification levels and clients (as defined).

- understand and use a limited range of non-verbal communication;

INDICATIVE TASKS

In addition to the tasks of employees at lower levels, an employee at this level performs tasks to their level of training. Indicative tasks may include:

SUPPORTED EMPLOYMENT SERVICES

- schedule and prioritise own work and that of Disability Service Workers at lower classification levels;

- supervise, instruct and assist with the training of Disability Service Workers in classifications at a lower level and responsible and accountable for the work of Disability Service Workers at lower classification levels and their clients (as defined);

- complete all necessary documentation and reporting;

- supervises 10 or more clients (as defined) requiring general supervision (as defined) to operate safely to standards;

- undertakes training and training assessment of clients (as defined) in specific vocational skills within the scope of this level;

ACCOMMODATION/INDEPENDENT LIVING TRAINING SERVICES

- develop and implement training programs for clients (as defined) in basic skills;

- undertake training and skill assessment of clients (as defined);

- assist and/or support clients (as defined) in attending to their care using discretion and judgment about most appropriate actions at a higher level of skill than classification Level 3;

- participate in networks with other service providers and community resource providers;

- train clients (as defined) in a broad range of tasks using a range of techniques, aids and methods;

- instruct and assist with the training of Disability Service Workers engaged at lower level classifications;

- complete necessary documentation and reports as specified at the workplace.

DISABILITY SERVICE WORKER - LEVEL 5

GENERAL DESCRIPTION

An employee at this level is required to perform work above and beyond the skills of a Level 4 employee and to their level of training, and is competent to perform work within the scope of this level.

At this level an employee may:

- work under limited supervision subject to a clear strategy plan and budget;

- provide technical guidance, expertise and advice;

- be responsible and accountable for the organisation and output of other Disability Service Workers who have responsibility for the care, training and supervision of clients (as defined), and shall display a more advanced level of skill in managing time, setting priorities, planning and organising work than an employee classified at Level 4;

- understand and implement quality assurance techniques;

INDICATIVE TASKS

In addition to the tasks of employees at lower levels, an employee at this level performs tasks to their level of training. Indicative tasks may include:

SUPPORTED EMPLOYMENT SERVICES

- allocation of work and responsibility for identifying, applying and achieving work outcomes including quality, quantity and safety;

- maintenance of necessary documentation and provide appropriate reports;

- co-ordinate and responsible for equipment maintenance and scheduling;

- scheduling and prioritising of orders;

- training of other Disability Service Workers at lower classification levels;

- maintenance of a recording and reporting system;

- provision of technical reports.

ACCOMMODATION/INDEPENDENT LIVING TRAINING SERVICES

- assess clients (as defined) abilities and develop long term training goals;

- train clients (as defined) in a broad range of tasks using a wide range of teaching methods and aids at a higher level of skill than Level 4;

- develop and promote networks with other service providers and community resources in accordance with workplace policy;

- undertake task analysis;

- implement behaviour modification strategies;

- undertake activities requiring knowledge of statutory and legal requirements;

- train other Disability Service Workers at lower classification levels;

- co-ordinate the operation of a single group home;

- undertake administrative tasks within workplace guidelines.

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