AP769412CRV - Business Equipment Industry - Technical Service - Award 1999

PART 5 - SALARIES AND RELATED MATTERS 

18. CLASSIFICATIONS AND SALARIES

18.1 Classification definitions

18.1.1 Level 1 Technician (Relativity 125%)

18.1.1(a) Classification requirements

An employee at this level must be capable of performing work above, beyond and including the requirements of a Level 2 Technician and consistent with clause 11 - Employee duties, this award:

• Demonstrates an ability to respond to issues such as complex, unusual, intermittent or undefined malfunctions.
• Researches problems and recommends solutions.
• Maintains contact with problem situations and assists until satisfactory resolution is achieved.
• Summarises problem resolution and follow-up requirements for management. Communicates final status to local management prior to leaving site.
• Demonstrates an ability to review background of problems and performs on site technical activities.
• Conducts technical product performance improvement projects.
• Identifies procedures to improve service support delivery.
• Exercises broad discretion in defining and solving technical problems which may require the development of new alternative approaches.
• Applies logical, methodical, analytical approaches to isolate and solve complex problems.
• Able to lead a small team.
• Works under limited supervision.
• Able to handle the technical functions of all aspects of computer systems, networks and communications.

18.1.1(b) Duties

• Provides assistance with installation planning.
• Provides guidance to customers on component failure impact and problem determination procedures.
• Provides guidance to employees engaged at lower levels.
• Responsible for customer satisfaction and quality of service provided.
• Provides technical direction and guidance to customers.
• Handles more complicated projects.
• May be directed to perform other duties consistent with training and skills levels required for this position.

18.1.2 Level 2 Technician (Relativity 110%)

18.1.2(a) Classification requirements

An employee at this level must be capable of performing work above, beyond and including the requirements of a Level 3 Technician and consistent with clause 11 - Employee duties, of this award:

• Applies specialised technical knowledge to problem solve difficult or complex situations.
• Able to exercise broad discretion in defining and solving technical problems where alternative choices may be applicable within standard practice.
• Able to perform varied technical duties involving the use of a wide range of alternative procedures.
• Capable of providing technical guidance and assistance as part of a work team.
• Capable of assistance in the provision of training, in conjunction with other support staff.
• Able to work under general supervision either individually or in a team environment.
• Able to use system level diagnostics to isolate and correct problems.
• Able to apply verbal and written communication skills.

18.1.2(b) Duties

• Handles more complex/critical equipment.
• Operates diagnostic systems to debug and isolate problems.
• May be directed to perform other duties consistent with training and skills levels required for this position.

18.1.3 Level 3 Technician (Relativity 100%)

18.1.3(a) Classification requirements

An employee at this level must be capable of performing work above, beyond and including the requirements of a Level 4 Technician and consistent with clause 11 - Employee duties, of this award:

• Performs technical service, support and installation of equipment, services and installs networks and maintains communication facilities.
• Performs non technical tasks incidental to the employee’s work.
• Able to work under routine supervision either individually or in a team environment.
• Able to work independently at customer site as assigned.
• Demonstrates and applies greater knowledge of the company's product sufficient for diagnosis of complicated hardware production faults.
• Able to exercise limited discretion in deviating from standard practice to solve problems within area of experience.
• Able to apply logical, methodical, analytical approach to isolate and solve complicated hardware problems.
• Able to effectively communicate and to work with other technicians, technical employees, managers and customers in technical support situations.

18.1.3(b) Duties

• Installation or relocation of hardware.
• Assists in the provision of on the job training.
• Assists in the analysis and preparation of component failure impact plans.
• May be directed to perform other duties consistent with training and skills levels required for this position.

18.1.4 Level 4 Technician (Relativity 92.4%)

18.1.4(a) Classification requirements

An employee at this level must be capable of performing work above, beyond and including the requirements of a Level 5 Technical Employee and consistent with clause 11 - Employee duties, of this award:

• Able to perform basic technical duties in accordance with company procedures.
• Is responsible for the quality assurance of the employee’s own work.
• Works under routine supervision either individually or in a team environment.
• Understands and applies quality control techniques.
• Exercises good interpersonal and communication skills.
• Exercises limited discretion within the scope of this grade.
• Performs non-technical tasks incidental to the employee’s work.
• Able to inspect products and/or materials for conformity with established operational standards.
• Able to apply a logical approach to solving technical problems.
• Able to maintain reports or records in accordance with company procedures.
• Able to effectively communicate and to work with other technicians, technical employees and customers in technical service situations.
• Able to work independently at a customer site as assigned.
• Able to perform technical duties in accordance with company procedures on basic equipment.

18.1.4(b) Duties

• Capable of applying routine diagnostic procedures.
• Performs option checkout to ensure proper equipment performance to meet company standards and customer expectations.
• Resolves routine malfunctions where cause and correction are readily identifiable.
• Performs preventative maintenance and repair service on demand and/or to agreed schedules.
• Renders technical support in conformity with the manufacturer's/ company procedures and specifications.
• Assists other employees by skill sharing and the provision of advice and assistance.
• Reviews the performance of equipment being serviced.
• Runs routine diagnostics on printed circuit boards.
• May be directed to perform other duties consistent with the training and skill levels required for this position.

18.1.5 Level 5 Technical Employee (Relativity 87.4%)

18.1.5(a) Classification requirements

An employee at this level must be capable of performing work above, beyond and including the requirements of a Level 6 Technical Employee and consistent with clause 11 - Employee duties, of this award.

• Is responsible for the quality assurance of the employee’s own work.
• Works under routine supervision either individually or in a team environment.
• Exercises discretion within the employee’s level of skills and training.
• Follows specific verbal/written instructions relating to repair assignments.
• Able to maintain records or reports in accordance with company procedures.

18.1.5(b) Duties

• Receiving, dispatching, distributing, sorting, checking, packing, documenting and recording of goods, materials and components other than repetitive packing in a standard container or containers in which goods are ordinarily packed.
• Basic inventory control in the context of a production process.
• Operation of mobile equipment including forklifts, hand trolleys, pallet trucks, overhead crane and winch operation.
• Routine maintenance of mechanical, electro-mechanical, or electronic business equipment.
• May be directed to perform other duties consistent with training and skill levels required for this position.

18.1.6 Level 6 Technical Employee (Relativity 82%)

18.1.6(a) Classification requirements

• Routine mechanical/electro-mechanical/electronic assembly.
• Is responsible for the quality assurance of the employee’s own work.
• Works under direct supervision either individually or in a team environment.
• Exercises discretion within the employee’s level and training.
• Able to follow specific verbal/written instructions relating to assembly assignments.
• Able to measure accurately.
• Able to inspect products and/or materials for conformity with established operational standards.
• Operates all lifting equipment incidental to the employee’s work.

18.1.6(b) Duties

• Repetition work on automatic, semi-automatic or single purpose machines or equipment.
• Assembles components using basic written, spoken and/or diagrammatic instructions in an assembly environment.
• Basic soldering or butt and spot welding.
• May be directed to perform other duties consistent with training and skill levels required for this position.

18.1.7 Supervision definitions

18.1.7(a) Direct supervision shall mean that a person:

• Receives detailed instructions on what is required and is subject to progress checks; and
• Has the employee’s tasks reviewed on completion, or who performs tasks that are part of an overall assignment of tasks.

18.1.7(b) Routine supervision shall mean that a person:

• Receives instructions on what is required on unusual or difficult features and when new procedures are involved, on the method of approach; and
• Is normally subject to progress checks but these are usually confined to the unusual or difficult aspects; and
• Has the employee’s assignments reviewed on completion; and
• Has the technical knowledge and experience to enable him to perform his duties usually without specific instructions.

18.1.7(c) General supervision shall mean that a person:

• Receives general instructions, usually covering only the broader technical aspects of the work; and
• May be subject to progress checks but where these are made the employee is usually confined to ensuring that, in broad terms, satisfactory progress is being made; and
• Has the employee’s assignments reviewed on completion; and
• Although the employee is technically competent and well experienced, there may be occasions on which the employee will receive technical assistance.

18.1.7(d) Limited supervision shall mean that a person:

• Receives limited instructions normally comprising a clear statement of objectives; and
• Has the employee’s work usually measured in terms of the achievement of stated objectives; and
• Is fully competent and very experienced in a technical sense and requires little guidance in the performance of his work; and
• May be required to plan, direct and co-ordinate the work of other personnel.

18.2 Salaries

18.2.1 Adult employees

[18.2.1(a) varied by S8847 PR907451 PR919876 PR933540 PR949628; PR959562 ppc 01Aug05]

18.2.1(a) Adult employees, other than those specified in 18.2.1(b) hereof, shall be entitled to receive the award salary for the relevant classification as set out in the table herein:

Technician	New
	$ pa
Level 1	34344
Level 2	32312
Level 3 (see 18.2.1(c))	30267
Level 4	28380
Level 5	27292
Level 6	26117

18.2.1(b) The following adult employees are not entitled to receive the award salary set out in the table in 18.2.1(a) hereof:

• Employees receiving a supported wage (refer to clause 19 -. Supported wage system, of this award);
• Trainees (refer to 18.2.3 - Trainee rates, of this award).

[18.2.1(c) varied by S8847 PR907451 PR919876 PR933540 PR949628; PR959562 ppc 01Aug05]

18.2.1(c) Consistent with the August 1989 - National Wage Case decision [Print H9100] the rate for a Technician Level 3 consists of $30,137 and an additional payment of $130 per annum. This amount of $130 per annum will not be subject to adjustment.

18.2.1(d) All annual rates in this clause shall be calculated to the nearest $1.00.

18.2.1(e) For the purposes of ascertaining weekly wage rates for each classification (as referred to in various clauses of this award, e.g., casual employment, part-time employment) the salaries in 18.2.1 hereof shall be divided by 52.

18.2.2 Junior employees

18.2.2(a) The minimum salaries for junior employees shall be the undermentioned percentages of the appropriate adult salaries prescribed in 18.2.1 hereof.

Age	Percentage of adult salary
	%
16 years and under	60
17 years	75
18 years and over	100

18.2.2(b) See 18.3 hereof for the criteria regarding absorption of safety net adjustments.

18.2.3 Trainee rates

Trainees engaged under the terms of the National Training Wage Award 1994 as amended, shall be paid the appropriate rate of pay set out in that award.

18.3 Arbitrated safety net adjustment

[18.3.1 substituted by S8847 PR907451 PR919876 PR933540 PR949628; PR959562 ppc 01Aug05]

18.3.1 The rates of pay in this award (other than the rate referred to in clause 8.2.1 which incorporates the Safety Net Review - Wages June 2005 decision [PR002005]) include the arbitrated safety net adjustment payable under the Safety Net Review - Wages May 2004 decision [PR002004]. This arbitrated safety net adjustment may be offset against any equivalent amount in rates of pay received by employees whose wages and conditions of employment are regulated by this award which are above the wage rates prescribed in the award. Such above-award payments include wages payable pursuant to certified agreements, currently operating enterprise flexibility agreements, Australian workplace agreements, award variations to give effect to enterprise agreements and overaward arrangements. Absorption which is contrary to the terms of an agreement is not required.

[18.3.2 substituted by S8847 PR907451 PR919876 PR933540; PR959562 ppc 01Aug05]

18.3.2 Increases made under previous National Wage Case principles or under the current Statement of Principles, excepting those resulting from enterprise agreements, are not to be used to offset arbitrated safety net adjustments.