AP777903 - Crisis Assistance Supported Housing (Queensland) Award 1999
21.1 Accommodation and service worker - Level 1
21.1.1 Characteristics of this Level
A person employed as an Accommodation and service worker - Level 1 shall work under general direction in the application of procedures, methods and guidelines that are well established. They would have obtained organisation or industry specific knowledge sufficient for them to give advice and/or information
21.1.1(a) General features of this level involve solving problems of limited difficulty using knowledge, judgement and work organisational skills acquired through qualifications and/or previous work experience. Assistance is available from senior employees.
21.1.1(b) Positions at this level allow employees the scope for exercising initiative in the application of established work procedures and may require the employee to establish goals/objectives and outcomes for their own particular work program or project.
21.1.1(c) Employees will be responsible for managing and planning their own work.
21.1.1(d) Those with supervisory responsibilities should have a basic knowledge of the principles of human resource management and be able to assist subordinate staff or volunteers with on-the-job training. They may be required to supervise more than one component of the work program of the organisation.
21.1.1(e) Graduates with a four year degree that undertake work related to the responsibilities under this level shall commence at no lower than Paypoint 2.
21.1.2 Responsibilities
To contribute to the operational objectives of the workplace, a position at this level may include some of the following inputs or those of a similar value:
21.1.2(a) Undertake responsibility for various activates in a specialised area;
21.1.2(b) Exercise responsibility for a function within the organisation;
21.1.2(c) Allow the scope for exercising initiative in the application of established work procedures;
21.1.2(d) Assist in a range of functions and/or contribute to interpretation of matters for which there are no clearly established practices and procedures although such activity would not be the sole responsibility of such an employee within the workplace;
21.1.2(e) Assist with or provide a range of records management services, however the responsibility for the records management service would not rest with the employee;
21.1.2(f) Proficient in the operation of the computer to enable modification and/or correction of computer software systems or packages and/or identification of problems.
21.1.2(g) Apply computing programming knowledge and skills in systems development, maintenance and implementation under direction of a senior employee;
21.1.2(h) Supervise a limited number of volunteers;
21.1.2(i) Allow the scope for exercising initiative in the application of established work procedures;
21.1.2(j) Implement elementary service programs;
21.1.2(k) Provide assistance to senior employees;
21.1.2(l) Where prime responsibility lies in a specialised field, employees at this level would undertake at least some of the following:
21.1.2(l)(i) Undertake some minor phase of a broad or more complex assignment;
21.1.2(l)(ii) Perform duties of a specialised nature;
21.1.2(l)(iii) Provide a range of information services;
21.1.2(l)(iv) Plan and implement elementary community-based projects or programs;
21.1.2(l)(v) Perform moderately complex functions including social planning, demographic analysis, survey design and analysis.
21.1.3 Requirements of the job
21.1.3(a) Thorough knowledge of work activities performed within the organisation;
21.1.3(b) Sound knowledge of procedural methods of the organisation;
21.1.3(c) May utilise professional or specialised knowledge;
Some or all of the following are needed to perform work at this level.
21.1.3(d) Working knowledge of guidelines or statutory requirements relevant to the organisation;
21.1.3(e) Ability to apply computing concepts;
21.1.3(f) The prerequisite for entry to this level would be:
21.1.4 Organisational relationships
21.1.4(a) Works under general direction;
21.1.4(b) Operate as a member of a team;
21.1.4(c) Supervision of volunteers.
21.1.5 Extent of authority
21.1.5(a) Receive instructions on the broader aspects of the work;
21.1.5(b) Freedom to act within defined established practices - that is, freedom to arrange work in a manner the employee feels most comfortable with provided there is no change to defined established work practices;
21.1.5(c) May set outcomes or objectives for specific projects;
21.1.5(d) Problems can usually be solved by reference to procedures, documented methods and instructions. Assistance is available when problems occur.
21.2 Accommodation and service worker - Level 2
21.2.1 Characteristics of this Level
21.2.1(a) A person employed as an Accommodation and Service Worker - Level 2 shall work under general direction in functions that require the application of skills and knowledge appropriate to the work. Generally guidelines and work procedures are established.
21.2.1(b) General features at this level require the application of knowledge and skills, which are gained through qualifications and/or previous experience in a discipline. Employees will be expected to contribute knowledge in establishing procedures in the appropriate work related field. In addition, employees at this level may be required to supervise various functions within a work area or activities of a complex nature.
21.2.1(c) Positions may involve a range of work functions, which could contain a substantial component of supervision. Employees may also be required to provide specialist expertise or advice in their relevant discipline.
21.2.1(d) Work at this level requires a sound knowledge of program, activity, operational policy or service aspects of the work performed with a function or a number of work areas.
21.2.1(e) Employees require skills in managing time, setting priorities, planning and organising their own work and that of lower classified staff and/or volunteers where supervision is a component of the position, to achieve specific objectives.
21.2.1(f) Employees will be expected to set outcomes and further develop work methods where general work procedures are not defined.
21.2.2 Responsibilities
[21.2.2 corrected by T3802 ppc 18Apr99]
To contribute to the operational objectives of the workplace, a position at this level may include some of the following inputs or those of a similar value:
21.2.2(a) Undertake activities which may require the employee to exercise judgement and/or contribute critical knowledge and skills where procedures are not clearly defined;
21.2.2(b) Perform duties of a specialised nature requiring the development of expertise over time or previous knowledge;
21.2.2(c) Identification of specific or desired performance outcomes;
21.2.2(d) Contribute to interpretation and administration of areas of work for which there are no clearly established procedures;
21.2.2(e) Expected to set outcomes and further develop work methods where general work procedures are not defined and could exercise judgement and contribute critical knowledge and skills where procedures are not clearly defined;
21.2.2(f) Although still under general direction, there is a greater scope to contribute to the development of work methods and the setting of outcomes. However, these must be within the clear objectives of the organisation and within budgetary constraints;
21.2.2(g) Provide administrative support of a complex nature to senior employees;
21.2.2(h) Exercise responsibility for various functions within a work area;
21.2.2(i) Provide assistance to a more senior employee in planning, co-ordinating, implementing and administering the activities and policies including preparation of budgets;
21.2.2(j) Provide assistance on grant applications including basic research or collection of data; undertake a wide range of activities and policies including preparation of budgets;
21.2.2(k) Case manage clients under supervision;
21.2.2(l) Develop, control and administer a records management service for the receipt, custody, control, preservation and retrieval of records and related material;
21.2.2(m) Undertake computer operations requiring technical expertise and experience and may exercise initiative and judgement in the application of established procedures and practices;
21.2.2(n) Apply computer programming knowledge and skills in systems development, maintenance and implementation;
21.2.2(o) Provide a reference and research information service and technical service including the facility to understand and develop technologically based systems;
21.2.2(p) Where the prime responsibility lies in a specialised field, employees at this level would undertake at least some of the following:
21.2.2(p)(i) Liaise with other professionals at a technical/professional level;
21.2.2(p)(ii) Discuss techniques, procedures and/or results with clients on straight forward matters;
21.2.2(p)(iii) Lead a team within a specialised project;
21.2.2(p)(iv) Provide a reference, research and/or technical information service;
21.2.2(p)(v) Carry out a variety of activities in the organisation requiring initiative and judgement in the selection and application of established principles, techniques and methods;
21.2.2(p)(vi) Perform a range of planning functions which may require exercising knowledge of statutory and legal requirements;
21.2.2(p)(vii) Assist senior employees with the planning and co-ordination of a community program of a complex nature.
21.2.3 Requirements of the job
Some or all of the following are needed to perform work at this level. Skills, Knowledge, Experience, Qualifications and/or Training.
21.2.3(a) Knowledge of statutory requirements relevant to work;
21.2.3(b) Knowledge of organisation policies and activities;
21.2.3(c) Knowledge of the role of the organisation and its services and/or functions;
21.2.3(d) Specialists require an understanding of the underlying principles in the discipline;
21.2.3(e) Sound discipline knowledge gained through previous experience, training or education;
21.2.3(f) The prerequisites for entry to this level would be:
21.2.3(g) Employees undertaking specialised services shall be promoted to this level once they have had the appropriate experience and undertake work related to the responsibilities under this level.
21.2.3(h) Employees working as sole employees shall commence no lower than this level.
21.2.4 Organisational Relationships
21.2.4(a) Works under general direction;
21.2.4(b) Supervises other staff and/or volunteers or works in a specialised field.
21.3.5 Extent of Authority
21.2.5(a) Required to set outcomes within defined constraints;
21.2.5(b) Provides specialist technical advice;
21.2.5(c) Freedom to act governed by clear objectives and/or budget constraints which may involve the contribution of knowledge in establishing procedures within the clear objectives and/or budget constraints where there are no defined established practices;
21.2.5(d) Solutions to problems generally found in precedents, guidelines or instructions;
21.2.5(e) Assistance usually available.
21.3 Accommodation and service worker Level 3
21.3.1 Characteristics of the Level
21.3.1(a) A person employed as an Accommodation and Service Worker Level 3 shall work under general direction from senior employees. Employees undertake a range of functions requiring the application of a high level of knowledge and skills to achieve results in line with the organisation’s goals.
21.3.1(b) Employees adhere to established work practices. However, they may be required to exercise initiative and judgement where practices and direction are not clearly defined.
21.3.1(c) General features at this level indicate involvement in establishing organisation programs and procedures. Positions will include a range of work functions and may involve supervision. Work may span more than one discipline. In addition, employees at this level may be required to assist in the preparation of, or prepare the organisation’s budget. Employees at this level will be required to provide expert advice to employees classified at a lower level and volunteers.
21.3.1(d) Positions at this level demand the application of knowledge, which is gained through qualifications and/or previous experience. In addition, employees will be required to set priorities and monitor work flows in their area of responsibility.
21.3.1(e) Employees are required to set priorities, plan and organise their own work and that of lower classified staff and/or volunteers and establish the most appropriate operational methods for the organisation. In addition, interpersonal skills are required to gain the co-operation of clients and staff.
21.3.1(f) Employees responsible for projects and/or functions will be required to establish outcomes to achieve organisation goals. Specialists may be required to provide multi-disciplinary advice.
21.3.2 Responsibilities
To contribute to the operational objectives of the work place, a position at this level may include some of the following inputs or those of a similar value:
21.3.2(a) Responsibility for a range of functions within the organisation requiring a high level of knowledge and skills;
21.3.2(b) Undertake responsibility for a complex project, including planning, co-ordination, implementation and administration;
21.3.2(c) Assist with the preparation of or prepare organisation or program budgets;
21.3.2(d) Set priorities and monitor work flow in the areas of responsibility;
21.3.2(e) Provide expert advice to employees classified at lower levels and/or volunteers;
21.3.2(f) Exercise judgement and initiative where procedures are not clearly defined;
21.3.2(g) Understanding of all areas of computer operation to enable the provision of advice and assistance when non-standard procedures/processes are required;
21.3.2(h) Monitor and interpret legislation, regulations and other agreements relating to occupational health and safety, workers’ compensation and rehabilitation;
21.3.2(i) Undertake analysis/design for the development and maintenance of projects and/or undertake programming in specialist areas. May exercise responsibility for a specialised area of computing operation;
21.3.2(j) Undertake publicity assignments within the framework of the organisation’s publicity and promotions program. Such assignments would be of limited scope and complexity but would involve the co-ordination of facets of the total program including media liaison, design and layout of publications/ displays and editing;
21.3.2(k) Operate as a specialist employee in the relevant discipline where decisions made and taken rest with the employee with no reference to a senior employee;
21.3.2(l) Undertake duties that require knowledge of procedures, guidelines and/or statutory requirements relevant to the organisation;
21.3.2(m) Plan, co-ordinate, implement and administer the activities and policies which may including preparation of budget;
21.3.2(n) Develop, plan and supervise the implementation of educational and/or developmental programs for clients or community;
21.3.2(o) Case Management of Clients
21.3.3 Requirements of the Job
Some or all of the following are needed to perform work at this level. Skills, Knowledge, Experience, Qualifications and/or Training
21.3.3(a) Knowledge of organisational programs, policies and activities;
21.3.3(b) Sound discipline knowledge gained through experience;
21.3.3(c) Knowledge of the role of the organisation, its structure and services;
21.3.3(d) The prerequisites for entry to this level would be:
21.3.3(d)(i) Relevant Degree with relevant experience;
21.3.3(d)(ii) OR Associate Diploma with substantial experience;
21.3.3(d)(iii) OR qualifications in more than one discipline;
21.3.3(d)(iv) OR less formal qualifications with specialised skills sufficient to perform at this level;
21.3.3(d)(v) OR attained through previous appointments, service and/or study an equivalent level of experience and expertise to undertake the range of activities required.
21.3.4 Organisational Relationships
Supervise other employees and/or volunteers.
21.3.5 Extent of Authority
[21.3.5 corrected by T3802 ppc 12Apr99]
21.3.5(a) Exercise a degree of autonomy;
21.3.5(b) Control projects and/or programs;
21.3.5(c) Set outcomes for lower classified staff;
21.3.5(d) Establish priorities and monitor work flow in areas of responsibility;
21.3.5(e) Solutions to problems can generally be found in documented techniques, precedents and guidelines or instructions. Assistance is available when required.
21.4 Accommodation and service worker Level 4
21.4.1 Characteristics of the Level
21.4.1(a) A person employed as a Accommodation and Service Worker Level 4 shall operate under limited direction from senior employees or management and undertake a range of functions for which operational policies, practices and guidelines may need to be developed.
21.4.1(b) General features at this level allow employees the scope to influence the operational activities of the organisation and would require employees to be involved with establishing operational procedures which impact upon the organisation and/ or the sections of the community served by it. Employees at this level will be expected to contribute to management of the organisation or a section thereof, assist or prepare budgets, establish procedures and work practices. Employees will be involved in the formation of programs and work practices and will be required to provide assistance and/or expert advice to other employees. Employees may be required to negotiate matters on behalf of the organisation.
21.4.1(c) Positions at this level will require responsibility for decision making in the particular work area and the provision of expert advice. Employees will be required to provide consultation and assistance relevant to the work place. Employees will be required to set outcomes for the work areas for which they are responsible so as to achieve the objectives of the organisation. They may be required to undertake the control and co-ordination of a program, project and/or significant work area. Employees require a good understanding of the long term goals of the organisation.
21.4.1(d) Employees may exercise managerial responsibility, work independently as specialists or may be a senior member of a single discipline project team or provide specialist support to a range of programs or activities. Positions at this level may be identified by impact of activities undertaken or achievement of stated outcomes or objectives for the workplace; the level of responsibility for decision making; the exercise of judgement; delegated authority; and the provision of expert advice.
21.4.1(e) Managing time is essential so outcomes can be achieved. A high level of interpersonal skills is required to resolve organisational issues, negotiate contracts, develop and motivate staff. Employees will be required to understand and implement effective staff management and personnel practices.
21.4.1(f) Graduates required to perform duties relevant to their qualification and undertake work related to the responsibilities under this level shall commence at no lower than Paypoint 2.
21.4.2 Responsibilities
To contribute to the operational objectives of the work area, a position at this level may include some of the following inputs or those of a similar value:
21.4.2(a) Undertake significant projects and/or functions involving the use of analytical skills;
21.4.2(b) Undertake managerial or specialised functions under a wide range of conditions to achieve results in line with organisation goals;
21.4.2(c) Exercise managerial control, involving the planning, direction, control and evaluation of operations which include providing analysis and interpretation for either a major single or multi specialist operation; provide advice on matters of complexity within the work area and/or specialised area;
21.4.2(d) Undertake a range of duties within the work area, including develop work practices and procedures; problem definition, planning and the exercise of judgement; provide advice on policy matters and contribute to their development;
21.4.2(e) Negotiate on matters of significance within the organisation with other bodies and/or members of the public;
21.4.2(f) Control and co-ordinate a work area or a larger organisation within budgetary constraints;
21.4.2(g) Exercise autonomy in establishing the operation of the work area;
21.4.2(h) Plan, co-ordinate and administer the operation of a multi-functional service including financial management and reporting;
21.4.2(i) Provide a consultancy service for a range of activities and/or to a wide range of clients;
Where the prime responsibility lies in a specialised field an employee at this level would undertake at least some of the following:
21.4.2(i)(i) Provide support to a range of activities or programs;
21.4.2(i)(ii) Control and co-ordinate projects;
21.4.2(i)(iii) Contribute to the development of new procedures and methodology;
21.4.2(i)(iv) Provide expert advice and assistance relevant to the work area;
21.4.2(i)(v) Supervise/manage the operation of a work area and monitor work outcomes;
21.4.2(i)(vi) Supervise on occasions other specialised staff;
21.4.2(i)(vii) Supervise/manage the operation of a discrete element which is part of a larger organisation;
21.4.2(i)(viii) Provide consultancy services for a range of activities.
21.4.3 Requirements of the job
[21.4.3 corrected by T3802 ppc 12Apr99]
Some or all of the following are needed to perform work at this level. Skills, Knowledge, Experience, Qualifications and/or Training
21.4.3(a) Comprehensive knowledge of organisation policies and procedures;
21.4.3(b) Specialist skills and/or supervision/management abilities exercised within a multidisciplinary or major single function operation;
21.4.3(c) Specialist knowledge gained through experience, training or education;
21.4.3(d) Appreciation of the long term goals of the organisation;
21.4.3(e) Detailed knowledge of program activities and work practices relevant to the work area;
21.4.3(f) Knowledge of organisation structures and functions;
21.4.3(g) Comprehensive knowledge of requirements relevant to the discipline;
21.4.3(h) The prerequisites for entry to this level would be:
21.4.3(i) Degree with substantial experience;
21.4.3(i)(i) or Post Graduate qualification;
21.4.3(i)(ii) or Associate Diploma with substantial experience;
21.4.3(i)(iii) or attained through previous appointments, service and/or study with a combination of experience, expertise and competence sufficient to perform the duties required at this level;
21.4.4 Organisational relationships
Works under limited direction from senior employees of the Committee of Management or Board;
21.4.4(a) Manage a work area or medium to large organisation or multi worksite organisation;
21.4.4(b) Has significant delegated authority; selection of methods and techniques based on sound judgement;
21.4.4(c) Manage significant projects and/or functions;
21.4.4(d) Solutions to problems can generally be found in documented techniques, precedents, or instructions; advice available on complies or unusual matters.
21.4.5 Extent of authority
21.4.5(a) Exercise a degree of autonomy;
21.4.5(b) May manage a work area or medium to large organisation or multi worksite organisation;
21.4.5(c) Has significant delegated authority; selection of methods and techniques based on sound judgement;
21.4.5(d) Manage significant projects and/or functions;
21.4.5(e) Solutions to problems can generally be found in documented techniques, precedents, or instructions; advice available on complex or unusual matters.
