AP822941 - Health Employees (Dental Health Services) Award 2003

10. DISPUTE RESOLUTION PROCEDURE

10.1 In the event of a dispute arising in the workplace the procedure to be followed to resolve the matter will be as follows:

10.1.1 The employee and their supervisor meeting and conferring on the matter; and

10.1.2 If the matter is not resolved at such a meeting, the parties shall arrange for further discussions between the employee and his or her nominated representative, if any, and more senior levels of management.

10.1.3 If the matter is still not resolved a discussion shall be held between representatives of the employer and the Union or other employee representative.

10.2 If the matter cannot be resolved it may be referred to the Commission.

10.3 While the parties attempt to resolve the matter work will continue as normal unless an employee has a reasonable concern about an imminent risk to his or her health and safety.

10.4 To assist in the resolution of disputes at the workplace, an authorised employee representative will be granted leave of absence of up to 5 days per year, without loss of pay, to attend accredited courses that are specifically directed towards effective dispute resolution.

10.5 Any such training will be agreed between the employer and the individual employee.

10.6 Payment for leave will not include shift or penalty payments or overtime.