See Fair Work Act ss.592 and 595
Any conference conducted by the Fair Work Commission in a general protections matter must be held in private.
In private means that members of the public are excluded.
Persons who are necessary for the Commission to perform its functions are permitted to be present.
The Commission may deal with a dispute (other than by arbitration) as it considers appropriate, including:
A mediation is an informal method of resolving a dispute application by helping the parties to reach a settlement.
A conciliation differs in that the person conducting the mediation may get more involved in the matters in dispute in an effort to help the parties reach a settlement.
See Fair Work Act s.593
If the Commission holds a hearing in relation to a matter, the hearing must be held in public. The Commission may consider that the matter involves sensitive or confidential evidence and do any of the following:
Sometimes the Commission is able to determine a matter based on written submissions without the need for a formal hearing or conference where the facts are not in dispute. This is referred to as a matter being determined ‘on the papers’.
The Commission has the power to direct a party to a matter to provide copies of documents, records, or any other information.
 Fair Work Act s.368(2).
 Fair Work Act s.590.