AN170101 – Tasmanian Information Technology Industry Award
PART A - Professional Stream – Classifications
Level 1 – Graduate Information Technology Employee
An employee at this level undertakes initial professional tasks of limited scope and complexity, such as minor phases of broader assignments.
Under supervision from higher level Professional Information Technology Employees as to method of approach and requirements, the employee performs normal professional work and exercises individual judgement and initiative in the application of principles, techniques and methods.
In assisting more senior Professional Information Technology Employees by carrying out tasks requiring accuracy and adherence to prescribed methods of professional information technology analysis, design or computation, the employee draws upon advanced techniques and methods learned during and after the undergraduate course.
Training, development and experience using a variety of standard procedures enable the employee to develop increasing professional judgement and apply it progressively to more difficult tasks at Level 2.
Decisions are related to tasks performed, relying upon precedent or defined procedures for guidance. Recommendations are related to solution of problems in connection to the tasks performed.
Work is reviewed by higher level Professional Information Technology Employees for validity, adequacy, methods and procedures. With professional development and experience, work receives less review, and the employee progressively exercises more individual judgement until the level of competence at Level 2 is achieved.
The employee may assign and check work of technical staff assigned to work on a common project.
Level 2 – Experienced Information Technology Employee
Following development, the Experienced Information Technology Employee (as defined) plans and conducts professional work without detailed supervision but with guidance on unusual features and is usually engaged on more responsible assignments requiring substantial professional experience.
Level 3 – Professional Information Technology Employee
An employee at this level performs duties requiring the application of mature professional knowledge. With scope for individual accomplishment and co-ordination of more difficult assignments, he/she deals with problems for which it is necessary to modify established guides and devise new approaches.
The employee may make some original contribution or apply new professional approaches and techniques to the design or development of equipment or products.
Recommendations may be reviewed for soundness of judgement but are usually regarded as technically accurate and feasible. He/she makes responsible decisions on matters assigned, including the establishment of professional standards and procedures. He/she consults, recommends and advises in specialty areas.
Work is carried out within broad guidelines requiring conformity with overall objectives, relative priorities and necessary co-operation with other units. Informed professional guidance may be available.
The employee outlines and assigns work, reviews it for technical accuracy and adequacy, and may plan, direct, co-ordinate and supervise the work of other professional and technical staff.
Level 4 – Professional Information Technology Employee
An employee at this level performs professional work involving considerable independence in approach, demanding a considerable degree of originality, ingenuity and judgement, and knowledge of more than one field of, or expertise (for example, acts as his/her organisation's technical reference authority) in a particular field of professional information technology.
An employee at this level:
initiates or participates in short or long range planning and makes independent decisions on professional information technology policies and procedures within an overall program;
gives technical advice to management and operating departments;
may take detailed technical responsibility for product development and provision of specialised professional information technology systems, facilities and functions;
co-ordinates work programmes; and
directs or advises on use of equipment and materials.
An employee at this level makes responsible decisions not usually subject to technical review, decides courses of action necessary to expedite the successful accomplishment of assigned projects, and may make recommendations involving large sums or long-range objectives.
Duties are assigned only in terms of broad objectives, and are reviewed for policy, soundness of approach, accomplishment and general effectiveness.
The employee supervises a group or groups including Professional Information Technology Employees and other staff, or exercises authority and technical control over a group of professional staff. In both instances he/she is engaged in complex professional information technology applications.
PART B - Non-Professional Stream
The following levels are intended to provide guidance for a career path to allow for employee development in both the breadth and depth of skills needed within the Information Technology Industry.
Level 1 – Information Technology Employee
Role Definition
An employee at this level generally:
works under direct supervision with regular checking of progress;
applies knowledge and skills to a limited range of tasks; and
performs work within established routines, methods and procedures that are predictable and which require the exercise of limited discretion.
Indicative Tasks
The following tasks are indicative of those performed by an employee at this level:
Qualifications
An employee who holds a Certificate I in Business or equivalent would be classified at this level when employed to perform the functions in the Role Definition and taking into account the Indicative Tasks or may be undertaking an Information Technology course of training and development (other than through a new apprenticeship/traineeship) to enable them to perform technical functions in the Information Technology industry.
An employee at this level would not normally perform technical functions without direct/immediate supervision.
Level 2 – Information Technology Employee
Role Definition
An employee at this level generally:
works under routine supervision with intermittent checking;
applies knowledge and skills to a range of tasks;
usually performs work within established routines, methods and procedures, which involves the exercise of some discretion and minor decision making;
provides at least one specialised service to customers such as sales and advice for products or services, complaints or fault enquiries or data collection for surveys
Indicative Tasks
In addition to the relevant tasks of a Level 1 - Information Technology Employee an employee at this level would normally perform an applicable selection of the following indicative tasks depending on their role:
Work effectively in a business environment including a customer contact centre;
Communicate in the workplace;
Respond to inbound customer contact;
Conduct outbound customer contact;
Use an enterprise information system;
Provide quality customer service.
Process sales;
Resolve customers’ complaints;
Process low risk applications;
Process basic customer account enquiries;
Conduct data collection;
Participate in environmental work practices;
Process and maintain workplace information;
Prepare and process financial/business documents;
Participate in workplace safety procedures;
Handle mail,
Connect hardware peripherals;
Create a simple mark-up language document to specification;
Install software applications;
Integrate commercial computing packages;
Maintain system integrity;
Operate a personal computer;
Operate a presentation package;
Operate a spreadsheet application;
Operate a word processing application;
Operate computing packages;
Operate database application;
Use advanced features of computer applications; and
Work effectively in an Information Technology environment.
Qualifications
An employee who holds a relevant Certificate II in Business, Information Technology or equivalent would be classified at this level when employed to perform the functions in the Role Definition and taking into account the Indicative Tasks.
Level 3 - Information Technology Employee
An employee at this level performs a range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. The role of an employee at this level may involve technical work involving software applications, general application of systems and networks, and basic operational network administration.
An employee at this level generally:
works under limited supervision with checking related to overall progress;
may be responsible for the work of others and may be required to co-ordinate such work;
applies knowledge with depth in some areas and a broad range of skills;
performs work within routines, methods and procedures where some discretion and judgment is required;
provides multiple specialised services to customers such as complex sales and service advice for a range of products or services, difficult complaint and fault inquiries, deployment of service staff;
uses multiple technologies such as telephony, Internet services and face-to-face contact;
is involved in installing computer equipment and data communications equipment, including planning and performing installations, testing installed equipment and fault finding.
Indicative Tasks
In addition to the relevant tasks of a Level 2 - Information Technology Employee an employee at this level would normally perform an applicable selection of the following indicative tasks depending on their role:
Manage work priorities and professional development;
Manage customer relationships;
Conduct a telemarketing campaign;
Deploy customer service staff;
Provide sales solutions to customers;
Send and retrieve information over the Internet using browsers and email;
Exercise initiative in a business environment;
Organise work priorities and development;
Contribute to personal skill development and learning;
Organise workplace information;
Produce business documents;
Maintain business resources;
Maintain financial records;
Maintain environmental procedures;
Produce text from notes and/or audio transcription;
Create and use databases;
Create electronic presentations;
Process payroll;
Process accounts payable and receivable;
Maintain a general ledger;
Support leadership in the workplace;
Provide workplace information and resourcing plans;
Support continuous improvement systems and processes;
Administer and configure a network operating system;
Administer network peripherals;
Connect internal hardware components;
Create user & technical documentation;
Customise packaged software applications for clients;
Determine and action network problem;
Develop macros and templates for clients using standard products;
Install and manage network protocols;
Install and optimise system software;
Maintain equipment and software in working order;
Provide basic system administration;
Provide network systems administration;
Run standard diagnostic tests; and
Use advanced features of computer applications.
Qualifications
An employee who holds a relevant Certificate III in Business, Information or equivalent or equivalent would be classified at this level when employed to perform the functions in the Role Definition and taking into account the Indicative Tasks.
Level 4 – Information Technology Employee
Role Definition
An employee at this level is employed to perform a broad range of skilled applications and provision of leadership and guidance to others in the application and planning of the skills.
The employee works with a high degree of autonomy with general guidance on progress and outcome sought. The employee has the authority to take decisions in relation to specific customer contact matters, provides leadership as a coach, mentor or senior staff member and may be responsible for the organisation of the work of others;
An employee at this level generally:
works without supervision, with general guidance on progress and outcomes sought;
applies knowledge with depth in some areas and a broad range of skills
performs a wide range of tasks, and the range and choice of actions required will usually be complex
performs work within routines, methods and procedures where discretion and judgment is required, for both self and others
provides services to customers involving a high level of product or service knowledge, often autonomously acquired
takes responsibility for the outcomes of customer contact and rectifying complex situations involving emergencies, substantial complaints and faults, disruptions or disconnection of service or customer dissatisfaction
is concerned with planning the development of the customer access network infrastructure. The role requires an in-depth understanding of the access network, the capacity to develop planned additions and rectifications to the access network, as well as the ability to monitor the implementation of those plans
Indicative Tasks – General
In addition to the relevant tasks of a Level 3 - Information Employee an employee at this level would normally perform an applicable selection of the following indicative tasks depending on their role:
Follow occupational health & safety policy and procedures;
Develop work priorities;
Lead operations;
Monitor safety;
Implement continuous improvement;
Lead innovation and change;
Analyse information;
Lead teams in a contact centre;
Establish business networks;
Analyse and present research information;
Coordinate business resources;
Report on financial activity;
Coordinate and implementation of customer service strategies;
Implement and monitor environmental policies;
Show leadership in the workplace;
Manage effective workplace relationships;
Implement operational plan;
Implement workplace information system;
Implement continuous improvement;
Produce complex texts from shorthand notes;
Produce complex business documents;
Develop and use complex databases;
Develop and use complex spreadsheets;
Organise meetings;
Organise business travel;
Prepare financial reports;
Apply knowledge of Access Network Architecture and Core Components;
Apply knowledge of the internal and external influences upon the enterprise and the Information Technology industry;
Plan the Access Network;
Customise packaged software applications for clients;
Install software to networked computers;
Provide network systems administration;
Determine and action network problem;
Apply skills in risk management;
Apply skills in scope management;
Plan , conduct and review Assessment; and
Deliver training sessions and review training.
Indicative Tasks – Specialised
Indicative tasks in specialised fields may include:
Database administration;
Identify physical database requirements;
Monitor physical database implementation;
Provide basic system administration;
Identify and resolve common database performance problems;
Network management;
Install and configure a network;
Monitor and administer network security;
Rectify system faults on a live system;
Optimise system performance;
Apply skills in project integration;
Install software to networked computers;
Install network hardware to a network;
Build an Internet infrastructure;
Prepare software development review;
Implement configuration management
Develop detailed technical design
Implement configuration management systems
Provide remote helpdesk support;
Identify sales prospects and co-ordinate sales performance;
Design a website to meet technical requirements;
Develop guidelines for updating and loading information to a web site;
Design and create web pages with multimedia;
Develop web site information architecture;
Ensure basic web site security;
Maintain web site performance;
Monitor traffic and compile specified site traffic reports;
Select and Employ Software and Hardware Multimedia Tools;
Use development software and IT tools to build a basic website to specification; and
Validate basic website performance.
Qualifications
An employee classified at this level would hold a relevant Certificate IV in Sales and Marketing, Business, Information Technology or equivalent would be classified at this level when employed to perform the functions in the Role Definition taking into account the Indicative Tasks.
Specialisations for employees at this level involved in technical roles may include:
Client Support, Database Administration, Network Management, Multimedia, Technical Support, Systems Analysis and Design, Helpdesk, Website Design and Administration.
Advanced Information Technology Technician (Information Technology Access Planning);
Advanced Information Technology Technician (Engineering); and
Advanced Information Technology Technician (Information Technology Computer Systems).
Level 5 – Information Technology Employee
Role Definition
An employee at this level is employed to perform work in a self-directed manner and applies knowledge and skills, with substantial depth in some areas where judgement is requiring in planning and selecting appropriate equipment, services and techniques for self and others. The employee performs a broad range of skilled applications including evaluating and analysing current practices and providing leadership and guidance to others in the application and planning of required tasks.
Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and other in achieving outcomes is involved.
An employee at this level generally:
is responsible for the planning and management of the work of others;
applies knowledge with substantial depth in some areas, and a range of skills which may be varied or highly specific;
applies knowledge and skills independently and non-routinely;
exercises considerable judgment and initiative;
includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding.
the installation and management of Information Technology computer equipment and Information Technology computer systems;
the installation and management of data communications equipment.
Indicative Tasks – General
In addition to the relevant tasks of a Level 4 - Information Technology Employee an employee at this level would normally perform an applicable selection of the following indicative tasks depending on their role:
Provide leadership in a business environment;
Manage personal work priorities and professional development;
Provide leadership in the workplace;
Manage operational plan;
Manage workplace information systems;
Facilitate and capitalise on change and innovation
Promote continuous improvement;
Develop a workplace learning environment;
Manage the establishment and maintenance of a workgroup network;
Manage meetings;
Plan or review administration systems;
Manage payroll;
Manage business document design and development
Provide high level consultancy and technical support;
Develop and deliver training associated with new and/or modified products;
Develop and deliver technical information to all company staff;
Develop installation project plans;
Prepare a project brief;
Design a Information Technology project;
Design an electronic network;
Prepare project specifications;
Acceptance test new systems and equipment;
Commission Information Technology network equipment;
Integrate new systems and equipment into the Information Technology network;
Cutover new and/or replacement network equipment;
Complete equipment/software upgrades;
Locate and rectify complex system and equipment faults;
Provide expert advice and support on very complex faults;
Analyse and organise repair of complex Information Technology network faults;
Develop software;
Use a virtual instrument; and
Administer a data communication (LAN or WAN) network.
Indicative Tasks – Specialised
Indicative tasks in specialised fields may include:
Administer network peripherals
Analyse information and assign meta-tags
Assist with analysis of emerging technology
Build a security shield for a network
Build an Internet infrastructure
Build an intranet
Conduct pre-installation audit for software installation
Configure Gateways
Design build and integrate Databases
Design dynamic websites to meet technical requirements
Design IT security framework and manage network security
Develop a knowledge management strategy for an e-business
Develop and implement a knowledge management strategy for an e-business
Develop configuration management
Develop detailed component specification from project specification
Develop detailed technical design
Develop detailed technical design
Develop detailed test plan
Develop software
Develop system infrastructure design plan
Develop web site information architecture
Ensure dynamic website security
Gather data to identify business requirements
Implement secure encryption technologies
Install and configure a network
Install and maintain valid authentication processes
Install and manage complex networks
Install and manage network protocols
Install intelligent hub
Install network bridges/ switches
Integrate a database with a website
Maintain custom software
Manage and review delivery of maintenance services
Manage Information Technology projects with scope of competency and responsibility
Monitor and administer network/system security
Manage the testing process
Model data objects
Model data processes
Monitor and improve new or existing knowledge management system
Perform systems test
Prepare disaster recovery/ contingency plans
Produce network/communication design
Project management within limits of responsibility
Trouble shoot and resolve network problems
Undertake a complex design brief
Validate quality and completeness of design
Qualifications
An employee who holds a Diploma in Front Line Management, Business Services or Information Technology or equivalent would be classified at this level when employed to perform the functions in the Role Definition and taking into account the Indicative Tasks.
Level 6 – Information Technology Employee
An employee at this level may be responsible for the strategic and operational planning and management of a functional area or work unit. An employee applies considerable knowledge and a range of specialised skills which may varied and highly specific.
An employee in this role is involved in:
human resource management including contribution to strategic planning and organisational design and development;
the design, development and implementation of business plans;
the development and implementation of marketing strategies and advertising campaigns;
the development of guidelines, policies and procedures, including those related to e-business and record keeping systems.
the installation and management of Information Technology computer equipment and Information Technology computer systems;
the installation and management of data communications equipment;
E-Business Development, E-Business Analysis, E-Learning Development, E-Security, Project Management
Indicative Tasks – General
In addition to the relevant tasks of a Level 5 - Information Technology Employee an employee at this level would normally perform an applicable selection of the following indicative tasks depending on their role:
Manage human resources and employee relations;
Provide leadership in the area of strategic and operational responsibility;
Contribute to organisational design and development
Record keeping
Define framework
Develop policy
Prepare functional analysis
Determinate access and security rules
Determine records requirement
Design record retention & disposal schedule
Plan management of records over time
Design and monitor record creating context
Marketing
Create a brief
Develop manage execute and evaluate a campaign
Develop and direct strategies, plan, process
Manage and evaluation international marketing
Contribute to strategic direction/plans, development and implementation of strategic plans
Review and develop business plans
Manage operations
Manage risk
Identify and implement innovation
Provide leadership in area of functional/strategic responsibility
Manage knowledge and information, innovation and continuous improvement, risk and environmental management systems
Manage customer focus
Develop E business
Business strategy/ action plan
Website strategy,
Outsourcing policy & guidelines,
Online information policy
Knowledge management strategy
Electronic communication policy
HR policies and practices
Customer service strategy
Indicative Tasks - Specialised
Indicative tasks in specialised fields may include:
Build a document using extensible markup language (XML)
Create dynamic pages
Design and develop a multimedia product
Design and establish the assessment system
Design and establish the training system
Design dynamic websites to meet technical requirements
Design training courses
Determine acceptable developers for e-business projects
Determine client business expectations and needs
Develop a knowledge management strategy for an e-business
Develop an e-business strategy
Develop assessment procedures
Develop assessment tools
Develop configuration management
Develop technical requirements for an e-business solution
Develop web site information architecture
Develop web site information architecture
Evaluate the training and assessment system
Evaluate Vendor Products and Equipment
Identify new technology models for e-business
Identify new technology models for e-business
Implement new technologies for business
Implement risk management processes
Integrate a database with a website
Model preferred system solutions
Plan a series of training sessions
Select and employ Software and Hardware Multimedia Tools
Translate the business needs into technical requirements
Ensure dynamic website security
Ensure privacy for users
Design IT Security Framework
Design system security and controls
Manage system security
Manage network security
Prepare disaster recovery/contingency plans
Undertake security assessment
Assess security requirements in complex or high risk environments
Monitor security risk management plan
Review security risk management plan
Implement risk management processes
Implement secure encryption technologies
Build a security shield for a network
Evaluate Vendor Products and Equipment
Gather data to identify business requirements
Plan process re-engineering strategies for e-business
Implement process re-engineering strategies for e-business
Develop and present a feasibility report
Perform Systems test
Qualifications
An employee who holds an Advanced Diploma in Business Services or Information Technology or equivalent would be classified at this level when employed to perform the functions in the Role Definition and taking into account the Indicative Tasks.
Indicative Tasks
The indicative tasks set out above are aligned to the units of competency in the:
Information Technology and Information Technology Industry Training Advisory Board’s endorsed customer contact competency standards in the Information Technology Training Package (ICT2002).
The indicative tasks for Principal Customer Contact Leader are aligned to the units of competency in Business Services Training Australia’s endorsed competency standards in the Business Services Training Package (BSB2001).
In the event of a dispute over the meaning of the indicative tasks the relevant standards will be used to assist interpretation.
Classification Relativity
Non Professional Stream
Classification |
Relativity |
Alignment to qualification |
Level 1 – Information Technology |
87.5% |
Certificate I |
Level 2 – Information Technology |
92.4% |
Certificate II |
Level 3 – Information Technology |
100% |
Certificate III |
Level 4 – Information Technology |
115% |
Certificate IV |
Level 5 – Information Technology |
130% |
Diploma |
Level 6 – Information Technology |
145% |
Advanced Diploma |
