Respond to a claim for general protections

When a person names you as a respondent or as a contact for a respondent business in their general protections application, we will send you:

• a copy of their application, which details their claim
• a letter with a link response from.

You may feel surprised or upset when we contact you about a claim. It is important that you do not ignore the information we send you.

An application for general protections is a legal process. It means someone:

• believes that you or your company are in breach of the general protections
• has started legal action because they want a remedy or result from their claim

Even if you believe you have done nothing wrong, respond to the application within 7 days.

We need your response to help us understand your version of events and to determine how we can best resolve the application.

If you do not respond or participate in the process, we may close your case. The applicant may then apply to court about the same case. When this happens, you miss your chance to resolve the case before it goes to court.

Read the application so you understand why the person has made a claim. You need to respond to their claims.

You will need to:

1. Write the response using the correct response form.
2. Decide if you have a legal reason to challenge (object to) the claim. See Object to a general protections dismissal claim.
3. Send your response to us and the person making the claim within 7 days.