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On demand delivery application – MS2024/3 – Explainer

We have received an application asking us to make a minimum standards order for certain workers who perform on demand delivery work.

This page is a summary only and is not a decision of the Fair Work Commission.

An Expert Panel for the road transport industry has proposed making a minimum standards order in this case. A draft of that order was published on 8 July 2026. Submissions on that draft are due by 4 pm AEST on 29 July 2026.

Visit the TWU regulated worker minimum standards orders applications (MS2024/1-3) webpage to read our draft order and other documents, and to have your say.

Image	What is a minimum standards order? A minimum standards order creates legally binding minimum standards for certain workers and businesses. An order may include terms about payment, insurance and other work standards.
Image	Who made the application? The Transport Workers’ Union of Australia (TWU). On 3 November 2025, we directed the TWU to send us a draft of the order it wants us to make. On 24 November 2025, the TWU gave us its draft order. Uber and DoorDash have agreed to the TWU’s draft order. On 17 December 2025, Amazon gave us its preferred draft. On 8 July 2026, after holding a hearing, we proposed making an order and published our draft order.
Image	What is in the Expert Panel's draft order? Our draft order includes terms about: vehicles consultation (including a feedback forum) records fines insurance dispute resolution right to (unpaid) time away information sharing delegates rights minimum rates, and a ‘gig worker information statement’. For more details, please read our draft order for MS2024/3. You can also find out more about MS2024/3 on our website.
Image	If a minimum standards order is made, who and what would it cover? The Commission’s draft order, if made, would cover: employee-like workers who use a digital platform for their work collecting consumables (food, beverages, and liquor) or groceries and delivering them to a consumer the operators of the digital platforms that facilitate or arrange that work, including Uber Eats and DoorDash. We have not made a final decision to make an order. We are consulting about the draft order. Read the case page to have your say. Phrases such as employee-like worker and digital labour platform, as well as the other rules we must follow in considering this application, are found in the Fair Work Act. More information about what they mean can be found on our Regulated workers and businesses hub webpage.
Image	Stay up to date Subscribe to receive updates when new information is added to the TWU regulated worker minimum standards orders applications (MS2024/1-3) webpage.

On demand delivery application – MS2024/3 – Explainer

What is a minimum standards order?

Who made the application?

What is in the Expert Panel's draft order?

If a minimum standards order is made, who and what would it cover?

Stay up to date

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