Regulated worker minimum standards applications that may impact gig workers and road transport contractors

On demand delivery application – MS2024/3 – Explainer

We have received an application asking us to make a minimum standards order for certain workers who perform on demand delivery work.

This page is a summary only and is not a decision of the Fair Work Commission. Visit the TWU regulated worker minimum standards orders applications (MS2024/1-3) webpage to read the application, submissions and other documents.

Image	What is a minimum standards order? A minimum standards order creates legally binding minimum standards for certain workers and businesses. An order may include terms about payment, insurance and other work standards.
Image	Who made the application? The Transport Workers’ Union of Australia (TWU). On 3 November 2025, we directed the TWU to send us a draft of the order it wants us to make. On 24 November 2025, the TWU gave us its draft order. Uber and DoorDash have agreed to the TWU’s draft order. On 17 December 2025, Amazon gave us its preferred draft.
Image	What does the applicant say should be included in the order? The TWU wants an order that includes: ‘minimum safety net’ rates that workers must receive requirements for digital platform operators to obtain personal accident insurance for workers a forum for workers to give feedback to a digital platform operator on the way that the digital platform operates requirements for workers to supply, register, maintain and insure their vehicle. These are just some of the terms in TWU's draft for MS2024/3. You can also find out more about MS2024/3 on our website.
Image	If a minimum standards order is made, who and what would it cover? The TWU’s draft order would cover: employee-like workers who use a digital platform for their work collecting consumables or goods (like food and drinks from restaurants and items from retail stores) and delivering them to a consumer the operators of the digital platforms that facilitate or arrange that work, including Uber Eats and DoorDash. Other parties might ask for the order to cover different people or work. We have not made a decision to make an order or decided who or what it will cover. If we make an order, it will be after consulting affected workers and businesses. Phrases such as employee-like worker and digital labour platform, as well as the other rules we must follow in considering this application, are found in the Fair Work Act. More information about what they mean can be found on our Regulated workers and businesses hub webpage.
Image	Stay up to date Subscribe to receive updates when new information is added to the Application for an employee-like minimum standards order (MS2024/3) page and to be notified when we are seeking your views.