Introduction Bargaining representatives must behave in a way that makes the process fair and efficient. It is important to know how to bargain ‘in good faith’. Content If you are a bargaining representative, you must:take part in meetings at reasonable timesshare relevant information without delay, unless it is confidential or commercially sensitiverespond to proposals from other representatives without delaygenuinely consider all proposals, and give the reasons for your responsesrecognise the other representatives and negotiate with thembehave in a way that is consistent, fair, and not a negative influence on the process.This does not mean that you have to:give way (make concessions) during the processagree with other representatives on the terms in the agreement. Video thumbnail Understanding Bargaining Watch this short video to learn about the bargaining process and how enterprise agreements are made and approved. Download our written summary Understanding bargaining.Read our Making an enterprise agreement case study to see how a small business tailored pay and entitlements for their workplace. Close Complain about a bargaining representative If you believe a representative is not bargaining in good faith, you can contact us to ask us for help.We may:give you advice to help you run a fair and efficient bargaining processorder the representative to follow the process if the application is related to bargaining for:a single enterprise agreementa multi-enterprise agreement with a supported bargaining authorisation or single interest employer authorisation.We cannot give you legal advice. Find out where you can access legal help.