Introduction
If you need help with a process or an application, contact us. Our role includes creating awards, approving enterprise agreements and helping with disputes in the workplace.
On this page:
Content
As an independent tribunal, we cannot give you legal advice. Find out Where to get legal help.
Common topics we can help with:
- claims about dismissal
- disputes about bullying or discrimination
- disputes about other rights under ‘General Protections’
- agreements and the bargaining process
- applications to make or change awards
- decisions the Commission has made
- how to submit a claim.
Topics other organisations can help with
| Topic | Who can help |
|---|---|
| Which award covers you, or what the terms in the award mean for you | Fair Work Ombudsman, 13 13 94 |
| Pay, leave and other entitlements in an award or agreement | Fair Work Ombudsman, 13 13 94 |
| JobKeeper scheme | Fair Work Ombudsman, 13 13 94 |
| Tax and superannuation | Australian Tax Office (ATO) |
| JobMaker scheme | Australian Tax Office (ATO) |
| Health and safety at work | Safework Australia |
Send an online enquiry
Contact us by phone
Call 1300 799 675 within Australia between 9 am and 5 pm (local time), Monday to Friday. We are closed on public holidays.
If you are overseas, call +61 293 081 808 between 9 am and 5 pm (AEST/AEDT), Monday to Friday. Your service provider will charge its international rate for calls from overseas.
We try to answer all calls within 10 minutes. You may need to wait longer at busy times.
Media representatives: contact details are on our Media enquiries and access page.
Out of hours industrial action applications
We only accept out of hours calls for urgent industrial action applications: 0438 244 996.
Write, visit or email us
We have offices in the capital city of each state and territory, plus a regional office in New South Wales. Hearings and conferences take place at those office addresses.
Updated 9 May 2022: Counters are open at all our offices except Melbourne and Sydney. Please do not attend our offices unless a Commission Member specifically asks you to.
See details for the office in your state or territory.
- Australian Capital Territory (Canberra)
- New South Wales (Sydney and Newcastle)
- Northern Territory (Darwin)
- Queensland (Brisbane)
- South Australia (Adelaide)
- Tasmania (Hobart)
- Victoria (Melbourne)
- Western Australia (Perth)
Contact a Commission Member
We will tell you which Member is dealing with the case you are part of. To contact the Member, use the email address for their room ('chambers') on the information we send you.
This may look like chambers.surname.c@fwc.gov.au or chambers.surname.dp@fwc.gov.au.
You can also find them on the list of chambers email addresses.
Accessibility help
For help to contact us or take part in a tribunal if you have a hearing, sight or speech impairment, see Accessibility.
Languages other than English
If you need an interpreter, please see Language help.
Feedback and complaints
To provide feedback or make a complaint about services, processes, staff or Commission Members, see Feedback and complaints.