Education and engagement

We undertake a range of education and engagement activities. This includes: 

• establishing and maintaining stakeholder user groups
• collaborating and partnering with people organisations and communities
• providing free courses on our Online Learning Portal
• developing education products in formats that meet community needs.

Our Education strategy 2025–28 is a key element of our Corporate plan 2024–25. It sets the direction for our education efforts, with a focus on:

• delivering the right information, in the right format, at the right time
• supporting new and existing users to understand and access our services.

Read the Education strategy 2025–28 (PDF) 

We take a balanced approach to communication and engagement that respects both the diversity of our stakeholders and our impartiality and independence as a tribunal and regulator. Our activities are delivered with purpose and provide genuine public value. 

This strategy represents our ongoing commitment to listening to and meeting the diverse needs and expectations of our stakeholders and supporting them through our digital transformation and reform program. 

Read the Communication and engagement strategy 2025-28 (pdf).

Our Community engagement strategy 2025–27 aims to enhance our engagement with migrant communities across Australia.

It was developed in consultation with culturally and linguistically diverse communities. It prioritises partnerships and collaboration with people, organisations and communities.

Read the Community engagement strategy 2025–27 (PDF)

Read more about our findings in the Community consultation report (PDF)

We have established user groups to facilitate an exchange of views and provide a two-way communication forum between us and key stakeholders.

We have developed relationships with several international agencies.

Our International Committee coordinates visits and engagements with international agencies.

Further details are on the International engagement page.