We have produced 2 new animations to better support employers and employees in unfair dismissal cases. The animations provide you with information about the 21-day time-limit, late applications, and extension of time.
The aim of the animations is to inform and prompt action from our users where relevant. This may be to access more information, apply on time, or consider whether to raise a jurisdictional objection. This will better support our users to understand the implications of making an out of time application and increase lodgements made within time.
Right information, at the right time, in the right format
Access to simple, clear and targeted information is crucial to providing access to justice. As a justice institution, the information we need to communicate can be complex in nature. This complexity can create barriers for some users in accessing our services. It is critical that we provide you with the information you need, at the right time and in the right format.
Our commitment to improving access through the ongoing digital transformation of our services is unwavering. Over the past few years, we have used modern best practice to transform our information. Techniques including plain language, behavioural insights and user experience design are now embedded in the transformation of our case management practices and information resources.
This website, our plain language correspondence, online forms, the Modern Awards Pay Database and online learning platform are recent examples of our approach. We know we can do more, and we continue to explore ways to improve how we deliver information to meet the diverse needs of the Australian community.
The animations
These animations are part of our next steps to improve how we deliver information. We encourage you to watch the animations and read the supporting information. They are not stand-alone resources. The aim is to prompt action. Whether that be applying on time, or considering an objection, we hope they help you.